Strategic Account Manager

Encompass; Fort Lauderdale (FL); On-site; USD 90,000 - 100,000; Full time

Job summary

Encompass is seeking a Strategic Account Manager in Fort Lauderdale, FL to lead key client relationships, retain contracts, and drive revenue growth. You will act as primary contact for multi-site accounts, tailor services, and collaborate across teams to ensure exceptional service delivery.

You will identify expansion opportunities across facilities maintenance, cleaning, and related services, negotiate favorable terms, and conduct regular reviews to align client needs with company capabilities.

Qualifications

• Bachelor's degree preferred in business, facilities management, or related field.
• 3-5 years in account management, sales, or client services within facilities maintenance or building services.
• Strong relationship-building and negotiation skills.
• Knowledge of building maintenance and regulatory compliance (OSHA, EPA, etc.).
• Experience managing multi-site or national accounts is a plus.

Responsibilities

• Act as the primary contact for key accounts, developing long-term client relationships.
• Understand client challenges and tailor facilities maintenance and cleaning solutions.
• Identify opportunities to expand service offerings and new areas.
• Prepare and conduct business reviews and site visits to assess service quality.
• Negotiate contracts, pricing, and service agreements.
• Monitor quality, develop service schedules, and ensure compliance with standards.

Skills

Relationship-building

Negotiation

Communication

Presentation skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

HubSpot

Microsoft Office Suite

Job description

Strategic Account Manager | $90,000.00 To $100,000.00 Annually

Full Time | Management

Job Summary:

The Strategic Account Manager (SAM) plays a critical role in fostering long-term client relationships, ensuring contract retention, and identifying opportunities for expansion. This role focuses on managing key customer accounts, enhancing service delivery, and collaborating cross-functionally to drive customer satisfaction and revenue growth.

Key Responsibilities:

Client Relationship & Business Growth:

• Act as the primary point of contact for key accounts, developing strong, long-term client relationships.


• Understand client operational challenges and tailor facilities maintenance and cleaning solutions to meet their needs.


• Identify and implement opportunities to expand service offerings, including HVAC, electrical, plumbing, preventative maintenance, and emergency repairs and other Commercial Cleaning for new areas.


• Prepare and conduct regular business reviews and site visits to assess service quality and address client concerns.


• Negotiate contracts, pricing, and service agreements that align with both client needs and business objectives.

Operational Coordination & Service Excellence:

• Monitor quality control, working closely with operations, site managers, and service technicians to ensure efficient and high-quality facility maintenance and cleaning services.


• Develop and manage service schedules, preventive maintenance plans, and compliance with industry standards, per client’s request in partnership with Operations


• Address and resolve client issues promptly to maintain service satisfaction and performance excellence.


• Collaborate with internal teams to implement the best practices and cost-saving measures for clients.

Issue Resolution & Continuous Improvement

• Act as an escalation point for client concerns and service issues, ensuring timely resolution.


• Work with finance and billing teams to address contract discrepancies and ensure smooth invoice processes.


• Contribute to process improvement initiatives that enhance customer satisfaction and operational efficiency.

Performance Tracking & Reporting:

• Analyze account performance using KPIs, client feedback, and service reports to drive continuous improvement.


• Provide data-driven insights and recommendations for optimizing facility maintenance and janitorial services.


• Utilize CRM and internal software to track interactions, contracts, and service history.

Industry & Market Awareness:

• Stay up to date on facilities maintenance and cleaning industry trends, including new technologies, sustainability initiatives, and regulatory compliance.


• Identify opportunities to introduce energy efficiency programs, predictive maintenance, and smart building solutions.


• Monitor competitor activity and market shifts to maintain a competitive edge.

Qualifications & Skills:

• Bachelor’s degree in business, Facilities Management, or a related field (preferred).


• 3-5 years of experience in account management, sales, or client services within facilities maintenance, commercial cleaning, or building services.


• Strong relationship-building and negotiation skills.


• Knowledge of building maintenance, janitorial services, and regulatory compliance (OSHA, EPA, etc.).


• Experience managing multi-site or national accounts is a plus.


• Ability to analyze service data, optimize processes, and drive operational efficiencies.


• Excellent problem-solving, communication, and presentation skills.


• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.