Strategic Account Manager

Roehm; Detroit (MI); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k with company match

Life and disability insurance

Paid time off

Job summary

Röhm is seeking a Strategic Account Manager to develop and grow the America Automotive segment, managing OEMs and strategic accounts within the territory. The role is remote but located within a 2-hour drive of Detroit, with high visibility across regional and global teams.

You will define account strategies, manage the pipeline and ensure profitable growth while collaborating across cross-functional teams and markets. Travel ~50%+ to support customers and opportunities.

Qualifications

• Technical Bachelor's Degree in Engineering, Chemistry, Polymer Science or similar.
• MBA preferred for strategic roles.
• Minimum 5 years of sales experience in automotive plastics with OEMs and Tier suppliers.

Responsibilities

• Develop and manage relationships with OEMs, strategic customers and key accounts within the territory.
• Define account strategies, tactical plans, targets and deliverables; lead and manage the opportunity pipeline.
• Monitor pricing, costs and margins to ensure profitable growth and defend CM1.
• Coordinate with regional/global teams and support functions to meet business objectives.
• Travel up to 50% or more within the territory and sometimes internationally.

Skills

Sales strategy

Cross-functional work

Customer relationship management

Self-motivated

Initiative

Education

Technical Bachelor's Degree

MBA preferred

Tools

SAP

CRM

Microsoft Office

Job description

We are a leading supplier of methacrylate chemistry. As a global company with around 2,800 employees, we are represented on three continents. We serve a global market with our MERACRYL® methacrylates and PMMA molding compounds under the PLEXIGLAS® brand (in the Americas registered under the trademark ACRYLITE®), which we manufacture in our worldwide production network. Our products supply growth markets including the automotive, construction, and medical technology industries.

Röhm is committed to operating with social responsibility, and sustainability forms an integral part of our business strategy. We view our employees as our strength, and we value diversity and inclusion. If you thrive in an environment where individual contributions are both visible and recognized, Röhm may be right for you.

Job Description

WHAT THE ROLE DELIVERS

The Strategic Account Manager will manage, develop and grow the assigned territory within the Region America Automotive segment. This role manages assigned OEMs, strategic customers, markets, applications, identified/relevant tiers and identified global key accounts within the assigned territory. Maintains/builds relationships. This role manages and insures proper handling of customer complaints and activities. It will support defining account strategies, tactical plan, targets/deliverables, implement and insure attainment of business objectives. This role will additionally lead support team through the execution of the account strategy and resolution of challenges encountered. You will interact with and update regional and global automotive teams as well as support functions on progress, challenges and evolving business environment, while insuring timely completion of deliverables. This role is a remote role, within 2 hours driving distance of Detroit metro area.

WHAT YOU WILL DO

• Develop and manage relationships with accounts and prospects (OEMs, GKA, other Tiers / molders) within territory with goal of maintaining and growing Roehm business. Builds knowledge of, and mapping the various decision makers and influencers.
• Identify new target and prospect customers, meeting the criteria for sales and marketing. Develop an approach / plan and execute. Lead and manage opportunity pipeline and programs (RLOPs).
• Understand and monitor product costs / CM1 to protect margins and insure profitable growth and achievement of financial objectives. Maintain a healthy and profitable product mix within the assigned territory.
• Assist customer service with challenging order management issues for assigned customers insuring alignment with business goals and guidelines. Manage customer interface for QNs/complaints
• Support regional and global initiative by providing timely and accurate feedback
• Monitor market & territory, providing informed input relative to market price movement and implement price adjustments. Communicating competitive activities / intelligence.
• Provide forecast. Develop proposed and support implementation of the supply chain inventory plans
• Foster a spirit of innovation throughout the RAM organization, reviewing periodically product offering vs. market needs

Leadership/Management

• Lead, implement and manage related projects & opportunities
• Lead customer service activities relative to the requirements to service the defined market / territory.
• Define account strategies, tactical plan, specific deliverables and needs to insure attainment of business objectives.
• Lead support team through the execution of the account strategy and timely resolution of challenges encountered.
• Ensure that required customer and market reports are completed timely and in full
• Responsible for protecting brand integrity in assigned territory
• Responsible to lead application of regional and global strategies in assigned sub-segment / territory
• Prepare monthly highlight report & monthly KPI
• Keep the organization (global, regional and internal) informed of significant events, whether positive or negative

Marketing and Strategic Planning

• Responsible for the development, management and implementation of an annual market sub-segment(s) / territory business plan (sales budget, marginal contribution CM1 and ROCE).
• Establish and apply short term tactical actions while simultaneously developing medium to long term strategic direction to achieve long term business objectives
• Proficient on relevant market, applications and products for the assigned territory / sub-segments.
• Recommend and define goals for marketing initiatives for joint marketing programs such as trade shows and road shows that are of mutual benefit of Roehm and the customer.
• Contribute to the marketing efforts for assigned territory / sub-segments:
• Providing input and executing on marketing strategies
• Help develop marketing collateral for assigned sub-segment(s) / territory
• Working jointly with RAM, REU and RAS peers and across functions including logistics, technical service and manufacturing to achieve business goals and meets the needs of the RAM business
• Maintain and grow contact list for electronic promotional communications (e.g. e-blasts)

WHAT WE ARE SEEKING

• Minimum requirement of a technical Bachelor’s Degree (Engineering, Chemistry, Polymer Science or similar), MBA is preferred.
• Minimum 5 years of sales experience in the automotive plastic industry working with OEMs and Tier in a technical sales or marketing capacity, preferably in acrylic, polycarbonate or other clear materials
• Based within 2 hour drive of metropolitan Detroit, 1 hour preferred
• Must have experience working in a cross-functional heavily matrixed environment, interacting with people from all different levels and cultures.
• Must be self-motivated and possess the ability to take initiative, ownership and influence / motivate others
• Good computer skills, specifically in SAP, CRM, and Microsoft Office products are a must.
• Ability to travel within the territory 50% or more of the time. Will also require occasional travel outside of territory, including international

WHAT WE OFFER

Competitive compensation and a benefits package that you’d expect from a global company:

• competitively priced medical, dental and vision
• 401k with company match
• separate company funded retirement account equal to 6% of your pay
• life and disability insurance
• a strong paid time off plan
• a range of elective insurances at group rates to cover some of life’s curve-balls.... and much more

Röhm seeks the best candidates, and as a result is an equal opportunity employer that is proud to provide equal access to jobs regardless of protected status.