Strategic Account Manager

Superior Environmental Solutions, Inc.; Chester (VA); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Free Life Insurance and AD&D Insurance

401K with 4% Company Match

Paid Time Off - First Year!

Paid Holidays

Job summary

Superior Environmental Solutions, Inc. in Chester, VA, seeks a Strategic Account Manager to grow key customer accounts, coordinate proposals, and partner with operations and sales to deliver exceptional service.

You will manage RFPs, monitor customer needs, ensure accurate invoicing, and drive revenue while adhering to safety and regulatory requirements in industrial environments. Strong communication and a bachelor’s degree are required; travel is anticipated.

Qualifications

• Excellent verbal and written communication skills are required.
• Experience in sales quote management within the industrial/environmental services industry.
• A bachelor's degree in sales, communications, business, or equivalent experience is expected.
• Ability to thrive in a team environment.

Responsibilities

• Manage, maintain, and grow current customer accounts while delivering excellent customer service.
• Coordinate RFPs between sales, finance, and operations and support proposal development.
• Ensure accurate invoicing reflecting services provided and adjust when PO changes occur.
• Monitor customer needs, competitive activities, and opportunities for new business.
• Drive account health reviews and maintain top-tier branch customers.

Skills

Verbal and written communication

Sales quote management

Team collaboration

Relationship building

Client relationship management

Education

Bachelor's degree in sales/communications/business

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Strategic Account Manager

Operations Management Full Time Sales Chester, VA, US

SES offers eligible employees comprehensive benefits packaging including:

• Free Life and AD&D Insurance
• 401K with 4% Company Match
• Paid Time Off -First Year!
• Paid Holidays

Position Summary

As the Strategic Account Manager, you will manage, maintain, and grow current customer accounts through providing excellent customer service and navigating customer interactions to facilitate a strong customer relationship and mutual trust in the services provided. You will act the liaison between the customer to the internal operations, sales, and administrative team of SES.

Essential duties and responsibilities

• Ensuring Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner.
• Grows current customer base with new lines of business.
• Delivers clear and effectively written proposals/quotes for customers.
• Coordinates sales effort with sales management, sales support, operations, and environmental services groups.
• Expedites the resolution of customer problems and complaints.
• Supplies management with updates on customer needs, problems, interests, competitive activities, and potential for new business.
• Coordinates RFPs (request for proposal) between broader sales team, finance, and operations.
• Responsible for identifying RFP opportunities such as monitoring online bid sites for potential work contracts.
• Assures the company image is developed and maintained favorably with customers and suppliers.
• Supports and assists management in any other functions, as may be deemed important and necessary for location or division operation.
• Responsible for maintaining top tier of branch customers as assigned by management.
• Ensure all customer invoices are accurate and reflect the services provided. This includes making necessary adjustments when purchase orders have been modified or off-spec changes have occurred.
• Initiate Waste Profile creation process in collaboration with the Profile Specialist.
• Employees who drive a company vehicle (even on occasion) must have and maintain a valid driver's license and insurability through the company's insurance carrier.
• Will conduct regular strategic account reviews/ feedback meetings with customers to assess account health and identify additional business opportunities
• Interpret and document customer needs and be able to communicate these needs effectively to the inside sales team to ensure that the inside sales team can provide accurate and timely quotes
• Interpret and communicate customer needs to the profile team while keeping state and federal hazardous waste regulations in mind.
• Go above and beyond regular account reviews and feedback meetings to ensure customer satisfaction
• Achieving assigned sales quotas /budgets
• Must be comfortable regularly working in various industrials/ manufacturing environments and adhering to the necessary PPE and safety requirement

Education and Experience

Required

• Must possess excellent verbal and written communication skills
• Must have experience in sales quote management within the industrial/ environmental services industry
• Must have a bachelors in sales, communications, business etc or equivalent experience
• Ability to thrive in a team environment

Preferred

• Aptitude for comprehending technical information
• Pre-existing knowledge of state and federal hazardous waste regulations
• Prior experience in contract negotiations
• Experience maintaining extensive digital sales logs and overall record keeping
• 3+ years of sales experience in the industrial/environmental services industry
• Must have experience within Salesforce
• Relationship Building
• Follow- Through

Job Demands and Work Environment

• Frequent walking, standing, and sitting for extended periods.
• Occasional lifting and moving of equipment up to 25 lbs.
• Ability to work in industrial environments, including exposure to loud noise, heavy machinery, and potential environmental hazards.
• Use of PersonalProtective Equipment(PPE) as required for job walks and collecting product samples.
• Ability to manage multiple priorities under deadlines, analyze operational challenges, and make high-stakes decisions.
• Strong problem-solving skills and ability to adapt to rapidly changing environments
• Travel required, including overnight stays as needed

Please note this JobDescription is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The position will also undertake other responsibilities and duties that may be assigned by SES from time to time.

SES is an Equal Opportunity Employer and complies with all federal, state, and local employment laws, including the Americans with Disabilities Act (ADA). Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions.

SES provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected statusunder federal, state, or local laws.

This job description is not a contract of employment. Employment is at-will and may be terminated at any time with or without cause.