Strategic Account Manager

Showdown; Brooklyn Center (MN); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Tuition assistance

Job summary

Showdown Displays is hiring a Strategic Account Manager to oversee national strategic accounts with over $5M in revenue. You will drive account strategy, manage relationships, and collaborate with Territory Sales Managers on national campaigns.

Proficiency in Salesforce and strong communication are essential. The role requires a Bachelor’s degree in business and 5+ years in strategic accounts, with a track record of growing major accounts.

Qualifications

• Bachelor’s degree in business or equivalent.
• 5+ years of experience with three of which are involved with strategic customer accounts
• Excellent customer relationship management
• Demonstrated business acumen
• Ability to recognize customer needs and emerging trends
• Excellent verbal and written communication skills
• Prior experience utilizing Salesforce highly preferred
• Strong Microsoft Word, Excel and Power Point skills

Responsibilities

• Determine strategy to manage strategic accounts and sets objectives to achieve results
• Interact and communicate with strategic clients on a regular basis to determine changing needs
• Conduct market analysis and research the factors impacting the strategic account buying decisions
• Actively solicit opportunities to provide education of the market opportunity for Signs & Displays and the value proposition of Showdown Displays
• Attend National and Regional shows as a brand ambassador representative of our company and brands
• Determine the pricing structure for strategic accounts
• Manage conflict and negotiate sales discussions
• Collaborate with Territory Sales Managers to ensure national campaigns, promotions, and initiatives are socialized at the office level
• Follow-up on missing or delayed shipments and works with internal employees to correct errors
• Work with Accounting as necessary to resolve billing and/or invoicing issues
• Report account problems to VP of Sales - National Accounts
• Research and respond to order status inquiries, inventory and lead time inquiries and expedite requests, sample requests and pricing/quote requests
• Interact with strategic accounts by phone, email and in-person
• Accurately and timely input necessary information; leads, contacts, accounts, calls, quotes, emails, contact lists, etc. into Salesforce CRM
• Ensure collateral requests, sales kits and promotional material are accurately and timely delivered to strategic accounts
• Generate and create reports ad hoc and on a regular basis
• Thoroughly understand the customer selling process
• Implement annual budget for strategic accounts including targeted growth at existing accounts as well as prospective key accounts
• Set and accomplish quarterly ROCKS per the TRACTION model
• Contribute to the successful completion of Department and Corporate quarterly ROCKS, where applicable
• May also be assigned individual House Accounts
• All other duties as assigned by supervisor

Skills

Strategic account management

Customer relationship management

Communication skills

CRM experience

Education

Bachelor’s degree in business or equivalent

Tools

Salesforce CRM

Microsoft Word

PowerPoint

Excel

Job description

Description

Candidate may reside anywhere in the Continental US.

Are you a values-driven individual? Do you have the determination to provide legendary customer service? Do you thrive in a fast-paced environment? Are you ready for a challenge? Are you interested in hearing what our employees say about us? Check out our website at http://www.showdowndisplays.com .

Showdown Displays manufactures and sells signage, displays and event products to the Promotional Products industry. We also have received recognition for exceptional growth, innovative products, company culture and legendary customer service. We invite you to view some of our products at: www.showdowndisplays.com .

We actively live out our core values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. For prospective team members who possess these values, are passionate about what they do and want to truly make a difference, joining our company can be a life-changing opportunity.

We are searching for a Strategic Account Manager to support our continued growth. The Strategic Account Manager has primary accountability for the client relationship and results at identified strategic accounts nationwide. The Strategic Account Manager is responsible for over $5M in revenue.

What you will be responsible for:

• Determine strategy to manage strategic accounts and sets objectives to achieve results
• Interact and communicate with strategic clients on a regular basis to determine changing needs
• Conduct market analysis and research the factors impacting the strategic account buying decisions
• Actively solicit opportunities to provide education of the market opportunity for Signs & Displays and the value proposition of Showdown Displays
• Attend National and Regional shows as a brand ambassador representative of our company and brands.
• Determine the pricing structure for strategic accounts
• Mange conflict and negotiate sales discussions
• Collaborate with Territory Sales Managers to ensure national campaigns, promotions, and initiatives are socialized at the office level
• Follow-up on missing or delayed shipments and works with internal employees to correct errors
• Work with Accounting as necessary to resolve billing and/or invoicing issues
• Report account problems to VP of Sales - National Accounts
• Research and respond to order status inquiries, inventory and lead time inquiries and expedite requests, sample requests and pricing/quote requests
• Interact with strategic accounts by phone, email and in-person
• Accurately and timely input necessary information; leads, contacts, accounts, calls, quotes, emails, contact lists, etc. into Salesforce CRM
• Ensure collateral requests, sales kits and promotional material are accurately and timely delivered to strategic accounts
• Generate and create reports ad hoc and on a regular basis
• Thoroughly understand the customer selling process
• Implement annual budget for strategic accounts including targeted growth at existing accounts as well as prospective key accounts
• Set and accomplish quarterly ROCKS per the TRACTION model
• Contribute to the successful completion of Department and Corporate quarterly ROCKS, where applicable
• May also be assigned individual House Accounts
• All other duties as assigned by supervisor

What will you bring to the table (Skills/Experience Required):

• Bachelor’s degree in business or equivalent
• Demonstrated ability to develop high level customer relationships with a proven track record of excellent management and growth of major accounts
• 5+ years of experience with three of which are involved with strategic customer accounts
• Excellent customer relationship management
• Demonstrated business acumen
• Ability to recognize customer needs and emerging trends
• Excellent verbal and written communication skills
• Prior experience utilizing a CRM tool (salesforce) highly preferred
• Strong Microsoft Word, Excel and Power Point skills

Necessary Attributes:

Must possess our Core Values: Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity

What will you enjoy from working with us?

(This is the good stuff!)

• Recognition for your hard work and achievements!
• Opportunity for new challenges! We are growing!
• Competitive pay and benefits including 401k!
• Paid training.
• Fun work environment built on six Core Values ~ Passion for Excellence, Accountability, Respect, Innovation, Teamwork and Integrity. This is not just a poster on the wall!
• Great employee referral program! Refer someone and earn cash! How legendary is that?
• Strong leadership team!
• An organization that gives back – we strongly support Common Hope and Junior Achievement.
• An organization that you will be proud to work for!

Offers are contingent upon passing all background checks, criminal check and professional reference checks.

Physical and Mental Demands, and Work Environment:

The physical and mental demand, and work environmental requirements described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, office printer or copier, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Clear communication skills for phone calls, meetings and written correspondence. Ability to communicate effectively in-person, over the phone, and via digital platforms. Listening to instructions and customers, ability to read and interpret information on screens. May require repetitive motions such as typing, using a mouse, or dialing a phone. Specific vision abilities include close vision, and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Exposure to standard office equipment noise such as printers, phones, and conversations. The employee will also travel by car or airplane to client offices, trade shows, and informal meeting spaces.

Diversity creates a healthier atmosphere: Showdown Displays is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

The national pay range for this role is $85,000 - $120,000/year. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, certifications, proficiency, performance, shift and location. In addition to base salary, the total compensation package will also include participation in a bonus program. Showdown Displays offers benefits including medical, dental, and vision coverage, paid time off, short- and long-term disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, travel assistant program and employer/partner discounts. (all benefits are subject to eligibility requirements)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.