Strategic Account Manager

Labviva; Boston (MA); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

Hybrid work option

Health benefits

Discretionary time off

Parental leave

Salary and equity

Job summary

Labviva is seeking a Strategic Account Manager to lead our key accounts, drive adoption, retention, and growth in the pharmaceutical and life sciences space.

You will be the primary Labviva contact, coordinating with cross-functional teams to guide customers through lifecycle from lead to renewal, delivering data-driven insights and promoting Labviva solutions.

This hybrid Boston-based role offers in-office days (Tue–Thu) or fully remote within the Eastern Time Zone, with up to 20% travel.

Qualifications

• Bachelor’s degree and at least 5+ years in working in Pharma and Biotech Procurement & Purchasing.
• Experience with enterprise customers in Biotech, Life Sciences, or higher-education research institutions.
• Experience integrating or selling software and/or hands-on usage of e-Procurement platforms such as Ariba, Oracle, and Jaggaer.
• Ability to travel up to 20% to customer sites domestically and internationally, including Travel to corporate headquarters in Boston.
• Naturally organized and detail-oriented, with the ability to drive projects that rely on multiple cross-functional teams.
• Comfortable communicating with senior executives externally, as well as with internal teams to execute customer goals.
• Independent worker in a growing startup environment.
• Strong ability to prioritize and solve problems.
• Outstanding multi-task management across varied responsibilities.
• Expertise in Microsoft Suite, strong PowerPoint and Excel skills, JIRA, Confluence, and Data Analysis.
• Strong written, verbal, and presentation communication skills.

Responsibilities

• Develop strong customer relationships and act as trusted advisor and advocate for customer goals.
• Manage multiple customer growth initiatives with cross-functional teams at Labviva.
• Guide customers through lifecycle from lead to onboarding, implementations, adoption, expansion, and renewal.
• Collaborate in business reviews and customer check-ins to ensure satisfaction and identify opportunities.
• Partner with Supplier and Product teams to grow GMV revenue.
• Collaborate with Product to host Voice-of-Customer feedback sessions.
• Provide actionable data insights to guide customers toward Labviva solutions.
• Demonstrate Labviva solutions to both technical and non-technical contacts.
• Qualify customer needs and coordinate with Engineering for scope and design.

Education

Bachelor’s degree

Tools

JIRA

Confluence

Excel

PowerPoint

Data Analysis

Job description

Labviva is looking for a Strategic Account Manager to lead our key accounts to help drive adoption, retention, and growth. You will be the main Labviva point of contact for our customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them reach their goals. This is an incredible opportunity for someone who wants to get in at the ground level of a growing startup that is bringing forth innovative technical solutions to the Pharmaceutical and Life Sciences industry.

You will have a track record for delivering customers’ goals, building trusted relationships, and managing multiple projects and initiatives at a time with both internal and external stakeholders and cross-functional teams.

This role can be based out of our corporate headquarters office in Boston. We are a flexible hybrid environment with 3 days a week (Tuesday, Wednesday, Thursday) in the office. Alternatively, this position can be fully remote. but must be reside in the Eastern Time Zone. Note: Payrange listed is an estimate based on level of experience ane skills

How You Will Contribute

• Develop strong customer relationships by having excellent interpersonal skills and being a trusted advisor and advocate for the customer and their goals in working with Labviva.
• Manage multiple customer growth initiatives at a time with the cross-functional teams at Labviva and with our customer contacts.
• Guide our customers through the entire customer lifecycle from lead to onboarding to implementations, adoption, expansion, and renewal.
• Collaborate in regular business reviews and customer check-ins to ensure Labviva is meeting customer satisfaction and to identify more ways in which Labviva can solve customer needs.
• Partner with the Supplier, and Product teams in developing multi-initiative account plans to grow GMV revenue.
• Collaborate with the Product team to host Voice-of-Customer feedback sessions with end users to ensure Labviva continues to build products aligned with customer requirements.
• Proactively provide actionable data insights for our customers and guide them toward Labviva solutions.
• Mastery of Labviva’s software solutions and ability to promote, demo, and discuss our capabilities with technical and non-technical contacts.
• Ability to qualify customer needs and collaborate with Labviva Engineering for project scope and design.

What You Bring to the Team

• Bachelor’s degree and at least 5+ years in working in Pharma and Biotech Procurement & Purchasing
• Experience working with, or for, enterprise customers in Biotech, Life Sciences, or higher-education research institutions required. Experience with lab consumables inventory management preferred
• Minimum 2 year’s experience integrating or selling software and/or hands-on usage of e- Procurement platforms such as Ariba, Oracle, and Jaggaer
• Ability to travel up to 20% to customer sites both domestically and internationally, including Travel to corporate headquarters in Boston
• Naturally organized and detail-oriented, with the ability to drive projects that rely on multiple cross-functional teams
• Comfortable communicating with senior executives externally, as well as the ability to work with all internal teams both technical and non-technical to execute customer goals
• Independent worker who is comfortable navigating a growing startup organization in a fast-paced environment
• Ability to prioritize and pivot, when necessary, with a strong ability to problem solve
• Outstanding multi-task management skills across a varied set of responsibilities
• Expertise in Microsoft Suite, strong PowerPoint and Excel skills, JIRA, Confluence, and Data Analysis
• Strong written, verbal, and presentation communication skills

About the Company

Labviva is on a mission to accelerate the pace of life science research. We connect researchers with suppliers of reagents, chemicals and instrumentation in an intuitive user-friendly platform that supports the priorities of scientists while staying compliant with purchasing rules.

We are a venture-funded start-up that acknowledges that the unique contributions of each team member drive our success. We commit to creating a diverse and inclusive workspace where people can make a positive impact. At Labviva, we invest in our employees and strongly believe that a culture of respect and support drives success for all involved.

We provide a competitive set of benefits including but not limited to a hybrid – office/remote work option, health benefits, discretionary time off, parental leave, competitive salary and equity.

We are an equal opportunity employer and building a diverse team is our top priority. At Labviva, we celebrate all. Help us build an inclusive community that will transform the life sciences industry. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics as outlined by federal, state or local laws, regulations, or ordinances.

Labviva provides an estimate of the compensation for roles as required by state regulations. Compensation may vary based on factors including, but not limited to, individual candidate experience, skills, and qualifications.

Additionally, Labviva leverages current market data to determine compensation; therefore, posted figures are subject to change as new market data becomes available. The salary, other forms of compensation, and benefits information are accurate as of the date of this posting. Labviva reserves the right to modify this information at any time, subject to applicable law.

$130,000 - $165,000 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Labviva’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.