Strategic Account Lead, Client Services & Growth

SmartRecruiters, Inc.; New York (NY); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance and disability coverage

Parental leave and tuition assistance

Employee discounts

Job summary

Williams Lea is seeking an Account Supervisor to lead daily operations, manage client relationships, and ensure high service quality. The role emphasizes people management, process adherence, and delivering on contract metrics.

The position involves driving improvements, guiding teams, and coordinating staffing while maintaining compliance with SLAs and company policies. Strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred.
• 3 or more years’experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom.
• Understanding of USPS regulations.
• Understanding of reprographics equipment and usage.
• Intermediate Microsoft Office Word and Excel skills.
• Basic Microsoft PowerPoint skills.
• Basic P&L understanding a plus.
• Demonstrated experience prioritizing competing priorities under tight deadlines.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Oversee contracted operation(s) to meet contract and client needs.
• Manage relationships with clients by ensuring a high level of customer satisfaction.
• Establish, execute, and sustain quality service delivery through SOPs, account planning, and meeting metrics.

Skills

Customer service

Communication

Prioritization

Staff coordination

Interpersonal skills

USPS regulations

Office support

Reprographics knowledge

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Williams Lea is seeking an Account Supervisor to lead daily operations, manage client relationships, and ensure high service quality. The role emphasizes people management, process adherence, and delivering on contract metrics.

The position involves driving improvements, guiding teams, and coordinating staffing while maintaining compliance with SLAs and company policies. Strong communication and organizational skills are essential.