Strategic Account Growth Manager (West US)

Jenzabar; Fort Smith (AR); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

PTO

Paid Parental Leave

Paid Holidays

Short Term Disability

Long Term Disability

401K

Educational Assistance

Job summary

Jenzabar is seeking an Account Growth Manager to drive revenue with existing clients across the Western US and some international accounts. You will sell Jenzabar Software, services, managed services and partner products while boosting adoption, satisfaction, and retention.

The role involves coordinating deliverables such as upgrades, SSO implementations, and cloud migrations, ensuring milestones stay on track and within budget, and building strong executive relationships to navigate IT and

Qualifications

• BS, BA Degree, or equivalent experience.
• 3+ years Sales experience – experience in Higher Education sales preferred
• 1+ years Project Management experience
• Ability to work independently
• Excellent organizational skills
• Ability to communicate well with others
• Ability to work in a team environment
• Comfort level with evolving and ever-changing technology
• Ability to translate complex technical concepts to functional end users
• Strong problem-solving and software troubleshooting skills required
• Excellent presentation skills (to various audiences - executives & individual contributors
• Excellent written and verbal communication skills
• Proven effective listening skills
• Proficient with Microsoft Office Suite and other desktop applications

Responsibilities

• Execute sales strategies to achieve revenue goals.
• Prepares growth/retention number(s) on a quarterly basis.
• Works collaboratively with Product Development, Product Lifecycle Consultants and Product Quality Analysts on customer sales, retention, relationships, satisfaction and upgrades.
• Work with Jenzabar Teams on developing Leads and pipeline of prospective clients.
• Develop grass roots marketing campaigns strategies to promote new and existing products.
• Demonstrates ability to build strong executive relationships and sell within traditional IT hierarchy as well as non-IT business units.
• Plans, prepares and coordinates all sales-related activities from executive presentations to product demonstrations.
• Maintains a high level of client satisfaction and loyalty with clients throughout and after the sale to ensure successful implementation and maximum customer satisfaction.
• Manage complex sales situations and large projects, influencing clients and defuse potential problems by using your knowledge of complex business challenges to identify solutions.
• Prepares and delivers proposals and contracts with the ability to negotiate standard and non-standard T&Cs.
• Manage multiple large scale, campus wide software implementation projects from contract signing to post go live.
• Work with Jenzabar Teams to prepare detailed project plans including resource allocations/tasks, deliverable dates and milestones required to deliver the project on time and within budget.
• Effectively negotiate timelines with customers.
• Work with Jenzabar Teams to schedule, prioritize tasks, manage timelines, and maintain open and timely communication.
• Provide a timely response to customer questions & requests.
• Practice continuous learning through self-guided reading and research of relevant business practices and strategies in higher education needs/expectations.
• Perform assigned tasks with minimal supervision.
• Communicate information clearly, accurately, and timely to Jenzabar Teams and clients.
• Gain a sound understanding and knowledge of the client's requirements.
• Understand the client’s business processes as they relate to the software.
• Share knowledge and insights.
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate.
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight.
• Other duties as assigned by management.

Skills

Sales experience

Project management

Presentation skills

Communication skills

Team collaboration

Independence

Education

BS/BA degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Jenzabar is seeking an Account Growth Manager to drive revenue with existing clients across the Western US and some international accounts. You will sell Jenzabar Software, services, managed services and partner products while boosting adoption, satisfaction, and retention.

The role involves coordinating deliverables such as upgrades, SSO implementations, and cloud migrations, ensuring milestones stay on track and within budget, and building strong executive relationships to navigate IT and