Strategic Account Growth Manager

Sanas

Palo Alto (CA)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Job summary

A communication technology company is seeking a Growth Manager to enhance customer engagement and drive revenue growth. The ideal candidate will have over 10 years of sales experience within the BPO sector, especially with enterprise accounts in financial services. Responsibilities include upselling existing customers and collaborating with Account Managers. This full-time position is based in Palo Alto, California and offers a mid-senior level role in an innovative environment.

Qualifications

10+ years of experience in Sales working for a BPO selling to enterprise customers.
Experience in BPO and financial services client experience.
Strong analytical skills, comfortable with customer data.

Responsibilities

Identify and execute opportunities to grow existing accounts.
Partner with Account Managers to create success plans.
Build dashboards to track customer health and engagement.

Skills

Sales experience

Customer Success knowledge

Strong analytical skills

Excellent communication skills

Tools

Salesforce

Gainsight

Zendesk

Job description

Overview

Sanas is revolutionizing the way we communicate with the world’s first real-time algorithm, designed to modulate accents, eliminate background noises, and magnify speech clarity. Pioneered by seasoned startup founders with a proven track record of creating and steering multiple unicorn companies, our groundbreaking GDP-shifting technology sets a gold standard. Sanas is a 200-strong team, established in 2020. In this short span, we’ve successfully secured over $100 million in funding. Our innovation has been supported by the industry’s leading investors, including Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, Quiet Capital, and other influential investors. Our reputation is further solidified by collaborations with numerous Fortune 100 companies. With Sanas, you’re not just adopting a product; you’re investing in the future of communication.

As a Growth Manager working for the Director of Enterprise Account Operations, you will be the consummate sales executive with a comprehensive knowledge of the financial services/banking market using call centers taking existing Sanas customers and expanding the reach of our award winning technology. You will partner with BPO organizations and sell directly to their existing banking, payment processing and financial services companies. This role is a critical sales role working with Customer Success, new logo Sales, and Product with a strong focus on driving adoption, reducing churn, and increasing net new revenue in existing clients both that work with BPO organizations and with existing enterprise accounts directly.

The ideal candidate brings deep experience working as a SME in financial services or banking selling BPO services to the enterprise—ideally experience selling enterprise accounts working within a large BPO. Experience with financial services accounts is highly valuable, as we are looking to expand our enterprise focus beyond traditional BPOs. Candidates who understand how BPOs acquire and grow clients, and who have driven innovation, AI strategies, and enterprise transformation in this space, will thrive in this role.

Key Responsibilities

Identify and execute opportunities to grow existing accounts through upsell, cross-sell, and value expansion programs, taking accounts from small initial “trial” sales to large scale implementations
Partner with new logo Account Managers and Solutions Engineers to create success plans aligned to customer goals and business value metrics by being part of the process when the initial sale happens, to grow it across new parts of the organization
Be part of QBRs and client meetings to analyze product usage and customer feedback to spot risks, surface opportunities, and enable tailored engagement
Design and test lifecycle touchpoints that improve product adoption, onboarding, and expansion
Build dashboards and frameworks to track customer health, usage KPIs, and engagement milestones
Segment customers by vertical, size, and stage to deploy personalized growth strategies
Collaborate with Product and Technical Support to resolve friction points and prioritize roadmap feedback
Run voice-of-customer initiatives to capture strategic insights and communicate learnings internally
Create and maintain internal playbooks, reporting templates, and resources to support scalable growth operations

Qualifications

10+ years of experience in Sales working for a BPO selling to enterprise customers. Added value includes customer Success, Voice AI SaaS or other Growth sales roles, or GTM Operations within a B2B SaaS or AI-driven environment
Experience in the BPO space—ideally working within a large BPO selling to enterprise customers.
Financial services client experience within the BPO ecosystem is highly preferred
Exposure to innovation and AI strategy within BPO services is a strong plus
Create relationships, train and educate BPO organizations how to present Sanas produces and value
Proven success in renewals, expansions, and driving measurable customer value
Strong analytical skills, comfortable with customer data, health scoring, and cohort analysis
Skilled in cross-functional collaboration and influencing without authority
Proficient with CS and CRM tools (Salesforce, Gainsight, Zendesk, etc.)
Excellent communication skills with a bias for action, experimentation, and continuous improvement

Joining us means contributing to the world’s first real-time speech understanding platform revolutionizing Contact Centers and Enterprises alike. Our technology empowers agents, transforms customer experiences, and drives measurable growth. But this is just the beginning. You\'ll be part of a team exploring the vast potential of an increasingly sonic future.

Seniority level