Strategic Account Executive

Lyreco; United States; Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

31 days holiday

Hybrid working

Company pension

Volunteer days

Grow Our Own Talent

Employee referral scheme

Cycle to Work

Eye care vouchers

Career break opportunities

Sports & Social Club

Job summary

Lyreco is seeking a Strategic Account Executive to join our Corporate team in a hybrid role. You’ll nurture strategic customers, partner with Strategic Account Managers, and identify opportunities to grow accounts with tailored workplace solutions.

You’ll deliver excellent service, strengthen relationships and drive profitability, with travel occasional within the US. Ideal candidates have experience in customer service or inside sales, strong communication, and the ability to manage multiple

Qualifications

• Experience in a customer service or inside sales environment.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• A proactive, self-motivated approach, with the ability to work independently and as part of a team.

Responsibilities

• You’ll be the go-to person for our strategic customers, ensuring they receive excellent service while supporting the growth and profitability of their accounts.
• Build strong customer relationships, providing dedicated support and resolving queries to deliver an excellent customer experience.
• Identify opportunities to promote and cross-sell our workplace solutions, helping customers get more from their partnership with Lyreco.
• Work closely with Strategic Account Managers to develop strategies that increase sales and profitability.
• Support the implementation of new contracts and product categories, ensuring a smooth experience for customers.
• Manage account administration, maintain accurate customer information and prepare business reports and documentation.
• Identify ways to improve processes and enhance the overall customer experience.

Skills

Customer service

Inside sales

Communication

Relationship building

Organization

Multitasking

Tools

Excel

Pivot tables

Job description

At Lyreco, we're about empowering people to create great - and we're looking for a Strategic Account Executive to join our Corporate team. Are you passionate about delivering great customer service, building strong relationships and spotting opportunities to grow accounts? This could be the role for you! You'll play a key role in supporting our strategic customers, working closely with our Strategic Account Managers to deliver tailored workplace solutions, strengthen customer relationships and identify opportunities for growth.

What you'll be doing

• You’ll be the go-to person for our strategic customers, ensuring they receive excellent service while supporting the growth and profitability of their accounts.
• Build strong customer relationships, providing dedicated support and resolving queries to deliver an excellent customer experience.
• Identify opportunities to promote and cross-sell our workplace solutions, helping customers get more from their partnership with Lyreco.
• Work closely with Strategic Account Managers to develop strategies that increase sales and profitability.
• Support the implementation of new contracts and product categories, ensuring a smooth experience for customers.
• Manage account administration, maintain accurate customer information and prepare business reports and documentation.
• Identify ways to improve processes and enhance the overall customer experience.

We're looking for someone who is customer-focused, commercially minded and enjoys making things happen. You'll be organised, proactive and confident in building relationships with customers and colleagues.

You'll bring

• Experience in a customer service or inside sales environment, with the confidence to promote products and identify sales opportunities.
• Excellent communication and relationship-building skills.
• Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.
• A proactive, self-motivated approach, with the ability to work independently and as part of a team.
• Good Microsoft Office skills. Experience with Excel formulas and pivot tables would be an advantage.
• Flexibility to travel occasionally within the UK when required.

At Lyreco, we believe in creating a workplace where our people feel valued, supported and empowered to grow. You'll be joining a collaborative team with opportunities to develop your skills and progress your career.

Our benefits include

• 31 days' holiday, including bank holidays.
• Hybrid working, with the opportunity to work from home.
• Company pension and life assurance.
• Two fully paid community volunteering days each year.
• Grow Our Own Talent Programme, supporting internal career development.
• Employee referral scheme and long service awards.
• Cycle to Work Scheme, retail discounts and eye care vouchers.
• Career break opportunities after three years' service.
• Sports & Social Club, offering discounted trips and excursions.

Ready to join us? If you enjoy building customer relationships, spotting commercial opportunities and making a real difference to the customer experience, we'd love to hear from you.