Strategic Account Executive

incident.io; San Francisco (CA); Remote; USD 175,000 - 200,000; Full time

Job summary

incident.io is seeking a Strategic Account Executive to drive enterprise sales and expand major accounts in the AI-driven incident management space. The ideal candidate will have extensive experience selling to Fortune 500 companies, with a proven track record of closing high-value deals. This role offers a competitive salary, benefits, and the opportunity to work with a rapidly growing company committed to innovation.

Benefits

Market-leading private medical insurance

Generous parental leave

First Friday of the month off

Annual leave/PTO

Competitive salary and equity

Remote work options and development budget

Enhanced pension/401k

Qualifications

• Proven experience in acquiring and expanding major enterprise accounts.
• Track record of closing deals valued at $1-5M+ ACV.
• Comfortable in dynamic, ambiguous environments.

Responsibilities

• Building a new category with a product that modernizes incident management.
• Growing enterprise accounts through strategic planning and persistence.
• Delivering product demos and collaborating with product teams.

Skills

Enterprise sales experience

Creative prospecting

Stakeholder consensus building

Job description

Join to apply for the Strategic Account Executive role at incident.io.

This range is provided by incident.io. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$175,000.00/yr - $200,000.00/yr

About Incident.io

incident.io is the leading all-in-one platform for incident management. Since launching in 2021, it has helped over 800 companies, including Netflix, Airbnb, and Block, resolve more than 250,000 incidents. The platform is used by more than 30,000 responders monthly across Engineering, Product, and Support teams.

We are a small team committed to pragmatism, quality, innovation, and speed. Backed by $100M from investors like Index Ventures, Insight Partners, and Point Nine, we are growing rapidly.

The Team

Our Enterprise Sales team comprises experienced SaaS sales professionals who excel at closing complex deals and building long-term relationships. They act as strategic partners, product advocates, and problem solvers, navigating enterprise sales cycles, articulating value propositions to C-level executives, and exceeding targets.

This role is ideal for someone with proven experience in acquiring and expanding major enterprise accounts, especially within the AI-driven incident management space, working with top brands like Intercom, Etsy, Miro, HashiCorp, and StubHub.

What You’ll Be Doing

• Building a new category with a product that has strong market fit and modernizes incident management for large enterprises.
• Growing our largest enterprise accounts through strategic planning, creativity, and persistence.
• Delivering product demos, collecting feedback, and collaborating with product teams to innovate and address enterprise-specific challenges.
• Improving sales processes, driving positive change, and maintaining agility in a fast-growing environment.
• Partnering closely with colleagues, integrating sales into core business strategies to drive success.

What Experience You Need To Be Successful

• Extensive enterprise sales experience selling to technical stakeholders and Fortune 500 companies.
• A successful track record of closing deals valued at $1-5M+ ACV, with complex decision-making structures.
• Creative prospecting skills and experience breaking into major accounts.
• Strong ability to build business cases, gain stakeholder consensus, and develop internal champions.
• Comfort working in dynamic, ambiguous environments and proactively driving initiatives.

What We Offer

We prioritize your well-being and growth, offering benefits such as:

• Market-leading private medical insurance
• Generous parental leave
• First Friday of the month off
• Annual leave/PTO
• Competitive salary and equity
• Remote work options and development budget
• Enhanced pension/401k

Compensation Range: $175K - $200K

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Software Development