Strategic Account Executive

LanguageLine Solutions; North Carolina; Hybrid; USD 70,000 - 75,000; Full time

Job summary

LanguageLine Solutions is seeking a Strategic Account Executive for the Southeast region to drive new revenue by selling language solutions to Healthcare and Enterprise organizations. The role focuses on multi-product language services including interpretation, testing, translation, and localization.

Responsibilities include targeting top accounts, managing complex deals, and coordinating cross-functional teams to develop compelling proposals.

Qualifications

• Bachelor’s Degree or equivalent sales experience.
• Language services industry experience.
• Proven ability to sell to top-level executives and articulate ROI.
• Customer Centric Selling and Solution Selling.
• Excellent written and verbal communication skills.
• Must be highly motivated, possess a positive attitude and have excellent organizational skills.
• Proficient in Salesforce.com applications, MS Word, Excel, and PowerPoint.

Responsibilities

• Identify, engage and close sales opportunities with new Healthcare and Enterprise customers as well as existing customers that represent opportunities for growth.
• Deliver on company objectives of increased revenue and profit margins with an emphasis on longer contract duration and multi-product language solutions.
• Develop a strategic customer acquisition plan targeting top accounts and new business development initiatives.
• Manage a portfolio of Healthcare and Enterprise leads generated through prospecting calls and company marketing sources.
• Understand complex customer issues regarding language support and recommend solutions based on full suite of company products and services.
• Negotiate contract terms and conditions and manage contract process through to execution.
• Create sales plans for specific sales opportunities by identifying customer decision makers, compelling events, buying process, competitors, and action items.
• Interface with product and market specialists to develop cross-product deal pricing and effectively position with customer evaluation teams.
• Manage complex sales opportunities by ensuring buy-in from all customer stakeholders.
• Coordinate the development of comprehensive proposals in response to customer RFIs and RFPs.
• Document and track all activity using Salesforce.com including pipeline opportunities, customer communications, task follow up and implementation records.
• Ensure efficient and effective transition of customer deal after close to Account Manager for day-to-day account responsibilities.
• Provide support to cross-functional teams as needed (tradeshows, networking events, demonstrations and sales calls).

Skills

Executive selling

Solution selling

Customer-centric selling

Communication skills

Motivated

Organizational skills

Education

Bachelor’s degree or equivalent sales experience

Tools

Salesforce.com

MS Word

Excel

PowerPoint

Job description

Position Information

Position Title: Strategic Account Executive

Reports To: Regional Vice President, Southeast

Department: Sales

Location: Southeast Region

Status: Full-Time Employee, Exempt

Summary

This position is responsible for driving new revenue growth by identifying and selling language solutions to Healthcare and Enterprise organizations within a defined base of prospective and current customers. Product suite includes telephone interpretation, video interpretation, language proficiency testing, translation and localization as well as emerging solutions.

Major Responsibilities

• Identify, engage and close sales opportunities with new Healthcare and Enterprise customers as well as existing customers that represent opportunities for growth.
• Deliver on company objectives of increased revenue and profit margins with an emphasis on longer contract duration and multi-product language solutions.
• Develop a strategic customer acquisition plan targeting top accounts and new business development initiatives.
• Manage a portfolio of Healthcare and Enterprise leads generated through prospecting calls and company marketing sources.
• Understand complex customer issues regarding language support and recommend solutions based on full suite of company products and services.
• Negotiate contract terms and conditions and manage contract process through to execution.
• Create sales plans for specific sales opportunities by identifying customer decision makers, compelling events, buying process, competitors, and action items.
• Interface with product and market specialists to develop cross-product deal pricing and effectively position with customer evaluation teams.
• Manage complex sales opportunities by ensuring buy-in from all customer stakeholders.
• Coordinate the development of comprehensive proposals in response to customer RFIs and RFPs.
• Document and track all activity using Salesforce.com including pipeline opportunities, customer communications, task follow up and implementation records.
• Ensure efficient and effective transition of customer deal after close to Account Manager for day-to-day account responsibilities.
• Provide support to cross-functional teams as needed (tradeshows, networking events, demonstrations and sales calls).

Metrics

• Meet or exceed annual revenue targets.
• Maintain accurate and updated pipeline.
• Minimum of 30 customers meetings per month. (Includes F2F & Video)
• Track all activity in Salesforce.com.

Compensation

The minimum and maximum full-time annual salaries for this role is listed below. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position.

The pay range is $70,000 - $75,000 USD.

Qualifications

• Bachelor’s Degree or equivalent sales experience.
• Language services industry experience.
• Proven ability to sell to top-level executives in by articulating value proposition and tangible ROI.
• Customer Centric Selling, Solution Selling.
• Excellent written and verbal communication skills.
• Must be highly motivated, possess a positive attitude and have excellent organizational skills.
• Proficient in MS Word, Excel, and PowerPoint, and Salesforce.com applications.
• Travel as required (up to 50%).

Employment Eligibility

For U.S. Positions: Candidates must be authorized to work in the US without the need for visa sponsorship. At this time, Teleperformance Specialized Services Companies does not offer visa sponsorship for this position.

Equal Opportunity Employer

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Pay Transparency Non-Discrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

Compliance with Disability Laws

It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

Important Notice to Candidates

There may be LanguageLine imposters on some recruiting platforms, so be aware of the following: LanguageLine does not use Telegram or any other instant messaging platforms to conduct correspondence or interviews with candidates during our recruitment process. LanguageLine never requests applicants or new hires to provide any payment to establish an applicant portal or for any other purpose as part of our onboarding/hiring process for the purchase of equipment or otherwise. Online applications posted through our Careers portal at http://www.languageline.com and http://www.languageline.com/uk are the only way for job applicants to apply with us. Once an online application has been received a unique applicant ID will be assigned which can be verified by all authorized company representatives. If anyone ever asks you for personal information or documents without your first having received an ID which has been authorized, please do not provide them with anything.

Company Culture

We are fanatical about people understanding people. We strive to improve the world and empower relationships one word at a time. Our clients, colleagues, and the communities we serve together are our inspiration and the key to success. Excellence is our non-compromising obligation. We learn from each other and are enriched by the diversity of people, thought, and culture. We are united in our differences. We are passionate about seeing people smile when they are understood and are committed to innovation to create more smiles. We make a difference in people’s lives every day. We help to ensure justice, save lives, welcome newborns, and build futures. This is the experience we live for.