Strategic Account Director

Vomela Company; Minnesota; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health Care Plan

401k Retirement Plan

Life Insurance

Paid Time Off

Disability Insurance

Training & Development

Wellness Resources

Job summary

Vomela Company is seeking a Strategic Account Director to lead and grow our most strategic client relationships. You will act as the principal deputy to the Lead Account Executive, shaping strategy and ensuring exceptional client outcomes across complex programs.

You will coordinate cross-functional teams, manage governance meetings, and drive revenue growth while maintaining operational excellence. The role requires 10+ years of enterprise relationship experience and executive-level

Qualifications

• 10+ years of experience in strategic account management, enterprise sales, or related leadership roles.
• Demonstrated success managing large enterprise relationships.
• Executive-level communication and strong business acumen.

Responsibilities

• Build trusted relationships across all levels of the client organization.
• Serve as a strategic advisor to customer stakeholders.
• Lead Executive Business Reviews (EBRs) and governance meetings.
• Develop stakeholder engagement strategies and plan.
• Coordinate sales, operations, finance, and service resources.
• Monitor revenue, profitability, service, and retention objectives.
• Drive account strategy, growth roadmap, and value delivery.

Skills

Executive-level communication

Strategic account management

Cross-functional leadership

Analytical capabilities

Stakeholder management

Job description

At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Annual Salary Range: $100 - 125,000 USD

Job Summary

The Strategic Account Director serves as a senior leader within the dedicated team responsible for managing and growing one of the company's most strategic and complex client relationships. Operating as the principal deputy to the Lead Account Executive, this individual plays a critical role in driving account strategy, commercial performance, operational excellence, and long-term customer success.

What You'll Do...

Strategic Relationship Leadership

• Build trusted relationships across all levels of the client organization.

• Serve as a strategic advisor to customer stakeholders.

• Lead Executive Business Reviews (EBRs), QBRs, and governance meetings.

• Develop stakeholder engagement strategies.

• Act as client representative when the Lead Account Executive is unavailable.

Account Strategy & Business Planning

• Develop and execute account strategy and growth roadmap.

• Identifyopportunities to increase account penetration and value.

• Monitor revenue, profitability, service, and retentionobjectives.

• Develop account health assessments and executive recommendations.

Commercial Management & Growth

• Protect,retain, and grow revenue.

• Support pricing strategies, proposals, renewals, and RFPs.

• Partner with finance on revenue and marginobjectives.

Cross-Functional Leadership

• Coordinate sales, operations, finance, procurement, technology, and customer service resources.

• Drive accountability and internal alignment.

• Lead reviews, planning, status, and escalation meetings.

Operational Excellence & Execution

• Ensure flawless program execution.

• Monitor service delivery metrics.

• Drive continuous improvement initiatives.

Risk Management & Escalation Leadership

• Identifyoperational, financial, service, and relationship risks.

• Lead mitigation and recovery plans.

• Escalate critical issues appropriately.

What You'll Bring...

• 10+ years of experience in strategic account management, enterprise sales, customer success, operations leadership, or related leadership roles.

• Demonstrated success managing large enterprise relationships.

• Executive-level communication and influence skills.

• Strong business acumen and analytical capabilities.

• Experience leading cross-functional teams through influence.

Preferred Experience

• Strategic accounts exceeding $25M–$50M annual revenue.

• Complex multi-locationcustomer programs.

• Printing, graphics,logistics, retail, fleet, manufacturing, or related industries.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources