Strategic Account Coordinator

FerrellGas; Kansas City (KS); Hybrid; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Strategic Account Coordinator to serve as a vital link between national account customers and service locations. This role involves managing a diverse portfolio of contracts, ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will possess strong organizational skills and proficiency in essential software tools. With a commitment to excellence in customer service, this position offers a unique opportunity to contribute to a leading propane supplier's success while enjoying a blend of remote and in-person training.

Benefits

Medical, Dental, Vision & Life Insurance

401 (K) with company match

Paid Time Off (PTO)

Employee Stock Ownership Plan (ESOP)

Wellness Program

Qualifications

• Bachelor's degree preferred with 2+ years of project management experience.
• Strong organizational and time management skills are essential.

Responsibilities

• Manage a portfolio of national account contracts and respond to customer inquiries.
• Produce reports weekly and maintain accurate contract files.

Skills

Project Management

Customer Service

Communication Skills

Problem-Solving

Time Management

Education

Bachelor's Degree in Business

High School Diploma

Tools

Excel

Word

Outlook

PeopleSoft

Job description

Strategic Account Coordinator

Job Locations: US-MO-Kansas City | US-KS-Kansas City

ID: 2025-30864

Category: Sales

Overview

Under general direction, this position acts as a liaison between national account customers and Ferrellgas locations that serve them. Requires a high school diploma (bachelor's degree preferred) with 3+ years related experience. Local to Kansas City is preferred. Training will be held in-person initially and then the position will be remote.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401 (K) with company match
• Paid Time Off (PTO)
• Employee Stock Ownership Plan (ESOP)
• Wellness Program

Responsibilities

• Support a portfolio of 100+ national account contracts throughout their lifecycle, including renewals, additions, and closures.
• Serve as the main point of contact for assigned contracts, responding to customer questions and requests via phone and email.
• Manage email inbox daily, responding to customer concerns in a timely manner, with high email volume (~100+ emails/day).
• Anticipate customer needs and proactively identify solutions, working closely with internal and external contacts to ensure accuracy.
• Facilitate and lead conference calls with internal teams and customers as needed.
• Maintain accurate contract files on internal servers, including original documents, correspondence, and amendments.
• Produce reports weekly, monthly, quarterly, and annually using Excel.
• Work independently and collaboratively, managing competing deadlines effectively.
• Employ problem-solving techniques daily and communicate escalated issues appropriately to management.
• Assist the National Accounts Team as necessary.

Qualifications

• Bachelor's degree in business, finance, accounting, or similar preferred.
• 2+ years project management and/or contract experience preferred.
• Propane industry experience is a plus but not required.
• Organized, detail-oriented, with strong time management skills.
• Proficiency in Excel, Word, and Outlook; PeopleSoft experience preferred.
• Strong oral, written, and interpersonal communication skills.
• Excellent public speaking skills required.
• Strong customer service skills.
• Must be a U.S. citizen, lawful permanent resident, or authorized to work in the U.S. without sponsorship now or in the future.

Why work for Ferrellgas? We pride ourselves on providing the best customer service in the propane industry. Ranked as one of the top propane suppliers nationwide, we are dedicated to creating meaningful moments filled with warmth, dependability, and exceptional outcomes.