Str Mgmt/Customer Svc Dept Leader

Kroger; Westmont (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger is seeking a Front End Supervisor to lead and supervise all front-end functions within the store. You will manage service standards, cash handling, and safety, while coaching associates to deliver exceptional customer experiences.

The role requires strong communication and basic math skills, with a focus on maintaining a welcoming environment for customers. Responsibilities include directing cashier, bagger, and service desk teams, conducting daily huddles, and ensuring adherence to

Qualifications

• Completed training for checker, U-scan, service booth, and bagger.
• Strong communication skills.
• Knowledge of basic math: counting, addition, subtraction.

Responsibilities

• Lead front end team and supervise all front-end functions as needed.
• Ensure customer service, cash control, labor control and safety rules are followed.
• Coach front end associates on service standards and proper bagging techniques.
• Conduct daily huddles to discuss performance and results.
• Manage shifts, breaks, and cash handling procedures including safe balances.
• Address customer questions and make product suggestions to improve experience.
• Observe and adhere to all local, state, and federal laws and company guidelines.

Skills

Effective communication

Customer service

Stress management

Mathematical basics

Education

High school diploma or equivalent

Tools

QueVision

VeriBalance

Self-checkout

Job description

Create an outstanding customer experience through exceptional service and direct and supervise all functions, duties, and activities of the front-end. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Communicate company, department, and job specific information to associates.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store and make suggestions about products.

Stay current with present, future, seasonal and special ads.

Understand inventory/stocking and Computer Assisted Ordering.

Observe scheduled shift operating hours.

Lead front end team by supporting service expectations such as, but not limited to, QueVision, money services, self-checkout goals.

Ensure that customers' needs are addressed quickly and professionally.

Conduct daily huddles with front end associates to discuss service standard and results.

Perform cash loans and pick-ups from all store registers as needed through their shift using the VeriBalance system and safe procedures; verify safe counts at the beginning of the shift and balance safe at the end of shift.

Manage breaks and lunches for all front end associates including cashiers, baggers, service booth clerks, fuel clerks, and relief help.

Observe, coach, praises all front end associates on a daily basis on all front end expectations such as, but not limited to proper checking techniques, engagement, Que-Vision, self-checkout lead behaviors, proper bagging.

Follow procedures to limit shrink such as, but not limited to checking for bottom of basket, scanning all items, avoid manual hand rings, proper use of gold slips, close the loop and follow up with all register operators.

Ensure that all current customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Notify management of customer or employee accidents.

Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.

Oversee and manage the efficient operations of all functions and activities of the front-end.

Adhere to all local, state and federal laws, and company guidelines.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Having successfully completed checker, U-scan, service booth, and bagger training
• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position
• Must be 21 or older
• Current alcohol sellers permit once employed

Desired

• High school diploma or equivalent
• Cashier, retail, or management experience
• Second language: speaking, reading and/or writing