Story Land - Retail Merchandise Receiver/Processer (Seasonal)

DNU - Festival Fun Parks, LLC (OLD); Glen (NH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Cross-train opportunities

Free park admission

Job summary

Story Land is seeking a Seasonal Retail Merchandise Receiver/Processer to welcome guests, assist with merchandise questions, and maintain well-stocked stores across park locations.

The role requires flexible availability, including evenings, weekends, and holidays, with a strong emphasis on guest satisfaction and safety. Training and opportunities to cross-train across departments are provided.

Qualifications

• Must have strong customer service skills and a friendly approach.
• Experience with POS systems is a plus and PCI compliance knowledge is beneficial.
• Ability to follow directions, multi-task, and work in a team or independently.

Responsibilities

• Greet guests with a smile and assist with questions about merchandise.
• Maintain knowledge of products and promotions to help guests make selections.
• Operate POS to finalize purchases and process transactions accurately.
• Restock merchandise and keep back-stock organized and inventory under control.
• Ensure stores are clean, safe, and presentable for guests.

Skills

Customer service

POS experience

Teamwork

Multitasking

Independence

Tools

PCI compliance

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service - what we call Heartspitality - the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops. This position prepares new merchandise for the sales floor, re-stocks store merchandise as it sells, and keeps back-stock in storage rooms neat and organized. We are currently looking for a: Story Land - Retail Merchandise Receiver/Processer (Seasonal).

Roles & Responsibilities

• Welcome and greet all guests with a smile as they enter retail locations
• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
• Maintain knowledge of current sales and promotions promote these events to prospective guests
• Resolve guest concerns in a courteous and prompt manner
• Operate all POS equipment accurately to finalize all purchases
• Ensure merchandise is well stocked, organized, and presentable for our guests
• Ensure the retail locations are clean and safe for our guests
• Refold or rehang clothing items as necessary
• Assist managers and supervisors with monitoring inventory control methods
• Keep work space clean and organized
• Assist with preparing product for the sales floor by ticketing items, hanging clothing, and placing corresponding size rings on hangers
• Process and return damaged merchandise in accordance with company policies
• Restock product as needed
• Assemble occasional product, such as grab bags
• Safely and properly use a step ladder to reach higher shelving
• Remain vigilant for possible theft from guests or other employees
• Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties assigned by leadership

Requirements

• Must be at least 16 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Able to work in a fast-paced environment
• Able to be productive during slow periods
• Able to follow direction and communicate relevant information
• Able to follow daily tasks as outlined in the food and beverage/retail standard operating procedures
• Assist with trucks and deliveries when needed

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to carry, push, pull, lift, and hold objects weighing 25 pounds or more

Working Conditions

This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments. Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions. Some exposure to dust and chemical cleaning agents. Working at Story Land is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills!

Team member benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land and Living Shores parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. We're not just in the attractions business; we're in the people business- and that starts with our own.

In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host's efforts to develop a fulfilling and rewarding career.