Story Land - Happy Hauntings - Games Host

0911 Festival Fun Parks, LLC; Glen (NH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free park admission

Employee events

Flexible schedule

Job summary

Story Land in New Hampshire seeks a friendly Games Host to greet guests, assist with merchandise questions, and operate POS devices while ensuring a clean, organized retail space. The role emphasizes guest interaction and selling skills in a fun park environment.

No formal education is required; candidates must be at least 14 years old, fluent in English, with a flexible schedule including evenings and weekends. Benefits include free park admission and staff events.

Qualifications

• No education required
• Fluent English; Spanish or other bilingual language skills are a plus
• Must be at least 14 years of age per New Hampshire Child Labor Laws
• Ability to work flexible schedule including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to follow direction, multi-task, and work as part of a team or independently

Responsibilities

• Welcome and greet guests with a smile at retail locations
• Assist guests with questions about merchandise and souvenirs
• Maintain knowledge of all merchandise to help guests
• Use sales techniques to upsell and increase revenue
• Operate POS equipment to finalize purchases accurately
• Keep retail space clean, stocked, and well-presented
• Notify leadership of guest complaints or maintenance issues
• Provide a fun, interactive guest experience while games are in play

Skills

Customer service

Sales techniques

POS experience

Education

No education required

Tools

POS system

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops. The outgoing and service-oriented Games Host provides fast and courteous service to our guests interested in purchasing a souvenir to remember their experience.

Roles & Responsibilities

• Welcome and greet all guests with a smile as they enter retail locations
• Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
• Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
• Attempt to increase revenue by utilizing various sales techniques, such as suggestive selling or upselling
• Resolve guest concerns in a courteous and prompt manner
• Promptly communicate potential issues or complaints to retail or park leadership, as needed
• Operate all POS equipment accurately to finalize all purchases
• Ensure merchandise is well stocked, organized, and presentable
• Refold or rehang clothing items as necessary
• Ensure the retail locations are clean and safe for our guests
• Operate mobile retail carts, when applicable
• Ensure that the retail space is free of tripping hazards or any other threats that could potentially injure a guest or another employee
• Providing a fun and interactive experience while the guests are playing
• Provide clear and accurate explanations of game rules or directions
• Encourage players but never assists the player in winning or tell them how to win
• Maintain game area in a neat, organized, and clean manner
• Ensure that game area remains properly stocked
• Promptly notify leadership of any guest complaints, maintenance issues, or emergencies
• All other duties assigned by leadership

Education & Experience

No education required

Previous work experience is not required

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 14 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions

• This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Some exposure to dust and chemical cleaning agents
• Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so.

Team member benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land and Living Shores parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

Company values

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. We're not just in the attractions business; we're in the people business-and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career