Story Land - Admissions Host (Seasonal)

DNU - Festival Fun Parks, LLC (OLD); Glen (NH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible schedule

Free park admission

Exclusive host events

Job summary

Story Land in New Hampshire seeks an Admissions Host (Seasonal) to greet guests, sell and redeem tickets and season passes, and assist guests with service requests.

You'll use POS equipment, check bags, enforce height restrictions, and help maintain a welcoming park entry. Flexible schedule, weekend/holiday availability, and opportunities to cross-train across departments are offered.

No formal education required; prior guest service experience is a plus; must be at least 14 years old.

Qualifications

• Friendly, strong communication skills, and a knack for exceptional customer service.
• Prefer prior experience in a similar customer service role.

Responsibilities

• Welcome guests to the park in a warm and friendly manner.
• Courteously assist guests with questions and complaints.
• Measure height of all persons entering the park as they purchase tickets and enforce any height restrictions that the park may have.
• Sell and collect tickets and season passes.
• Utilize Point of Sale (POS) equipment to accurately record financial transactions.
• Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry.
• Issue any additional materials, promotions, or souvenirs to each pass holder as they enter.
• Check guests' bags to ensure no prohibited items are brought into the park.
• Monitor all guests exiting and re-entering the park.
• Monitor all park communication including incoming calls and radio traffic.
• Maintain a clean work area in the Main Gate operation to maintain a great first impression for incoming guests.
• Replenish park maps while maintaining a clean work area.
• Ensure that park rental items do not leave the park (e.g., strollers, wheelchairs, and ECV).
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for hosts and guests.
• Assist in other departments as needed.
• Perform any other duties assigned by leadership.

Skills

Customer service

Communication

Job description

Admissions Host (Seasonal)

The Admissions Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. Admissions Hosts are responsible for duties such as greeting guests, selling and redeeming admission tickets and passes, processing season passes, and assisting guests with service requests.

Responsibilities

• Welcome guests to the park in a warm and friendly manner.
• Courteously assist guests with questions and complaints.
• Measure height of all persons entering the park as they purchase tickets and enforce any height restrictions that the park may have.
• Sell and collect tickets and season passes.
• Utilize Point of Sale (POS) equipment to accurately record financial transactions.
• Scan all passes, tickets, and wristbands to ensure accurate attendance and valid guest entry.
• Issue any additional materials, promotions, or souvenirs to each pass holder as they enter.
• Check guests' bags to ensure no prohibited items are brought into the park.
• Monitor all guests exiting and re-entering the park.
• Monitor all park communication including incoming calls and radio traffic.
• Maintain a clean work area in the Main Gate operation (wiping down counters, vacuuming, sweeping, picking up trash, etc.) to maintain a great first impression for incoming guests.
• Replenish park maps while maintaining a clean work area.
• Ensure that park rental items do not leave the park (e.g., strollers, wheelchairs, and ECV).
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for hosts and guests.
• Assist in other departments as needed.
• Perform any other duties assigned by leadership.

Qualifications

• Friendly, strong communication skills, and a knack for exceptional customer service.
• Preferred: prior experience in a similar customer service role.

Education & Experience

No education requirements for this role. Previous related work experience in a similar role is a plus but not required.

Language

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 14 years of age to comply with New Hampshire Child Labor Laws.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from scheduled shift.
• Ability to comply with all uniform policies.
• Must possess exceptional customer service skills with the ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Ability to follow direction, multi-task, and work as part of a team as well as independently.

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Working Conditions

• Subject to frequent exposure to outdoor areas of the park.
• Frequent exposure to variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions.
• Subject to frequent interruptions and requests that may require reprioritization of activities.

Benefits

• Flexible schedule.
• Ability to cross-train and learn unique skills across various departments.
• Free admission to Story Land and Living Shores parks on your days off.
• Invitations to exclusive company-sponsored host events throughout the season.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved.