Story Land - Guest Relations Host (Seasonal)

DNU - Festival Fun Parks, LLC (OLD); Glen (NH); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible schedule

Free park admission

Exclusive host events

Job summary

Story Land in New Hampshire is seeking a friendly Seasonal Guest Relations Host to welcome guests and serve as park ambassadors, delivering exceptional customer service.

You will answer general park questions, handle inquiries and complaints, process tickets and season passes at POS, and support the Guest Experience team across departments. Ideal candidates are fluent in English, may speak Spanish, able to stand for extended periods, and enjoy a flexible outdoor work environment.

Qualifications

• Fluent English is required.
• Spanish language ability is a plus.
• Exceptional customer service and communication skills.
• Ability to work in a fast-paced outdoor environment.
• Must be at least 16 years old per NH laws.

Responsibilities

• Welcome guests to Story Land with warmth and professionalism.
• Answer general park questions and assist guests with inquiries and complaints.
• Operate POS to sell tickets and season passes and handle related transactions.
• Provide information about park policies and directions to guests and team members.
• Assist with administrative tasks, reporting, and data tracking as needed.
• Provide on-the-job training to other Guest Experience hosts and uphold safety standards.

Skills

Fluent English

Spanish language ability

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Guest Relations Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests. The Guest Relations host serves as a park ambassador to provide superior customer service to all Guests and support the entire Guest Experience team. This role will have heavy focus on assisting guests with their questions, complaints, and providing helpful information about the park during their visit. The ideal candidate will be friendly, have strong communication skills, and have a knack for exceptional customer service. We are currently looking for a: Story Land - Guest Relations Host (Seasonal)

Roles & Responsibilities

• Be an ambassador for Story Land and focus on delivering exceptional customer service to prospective and existing guests.
• Welcome guests to the park in a warm and friendly manner.
• Serve as primary point of contact for all general park questions and inquiries.
• Convey Park information, policies, and procedures to guests and other team members in a timely, accurate, professional manner.
• Courteously assist guests with questions and complaints via in-person, telephone, or email communications.
• Deescalate guest concerns with a positive attitude.
• Direct and transfer department specific requests to the appropriate manager.
• Sell and collect tickets and season passes.
• Utilize Point of Sale (POS) technology to sell tickets, products, and services.
• Assist with administrative tasks, including reporting, data tracking, and office organization.
• Provide on the job training to other Guest Experience hosts.
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for hosts and guests.
• Assist other Guest Experience departments as needed.
• All other duties assigned by leadership.

Language

Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements

• Must be at least 16 years of age to comply with New Hampshire Child Labor Laws.
• Must have ability to work flexible schedule, including evenings, weekends, and holidays.
• Must have reliable transportation to and from your scheduled shift.
• Must be able to comply with all uniform policies.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.
• Must be able to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills.
• Must possess strong attention to detail and problem-solving abilities.
• Must be able to follow direction, multi-task, and work as part of a team as well as independently.

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday.
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.
• Ability to remain sedentary for extended periods of time, while using a computer or POS equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Working Conditions

• This role will be based in both an office setting as well as frequent exposure to outdoor environments.
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions.
• Subject to frequent interruptions and requests that may require reprioritization of activities.

Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Team member benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land and Living Shores parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land.

We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, stride to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career