StorQuest Assistant Store Manager-Floater

StorQuest Self Storage; Aurora (CO); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) with Matching Contributions

Paid Time Off (PTO)

Holiday Perks

Performance-based Bonus

Team-building Events & Activities

Employee Assistance Program

Pet Insurance

Drug-free workplace policy

Job summary

StorQuest Self Storage in Colorado is seeking an Assistant Store Manager to be the frontline representative in the store's absence. This role may be full- or part-time and may cover multiple sites to support or fill in when a manager is off duty.

You will manage the rental process, take payments, sell merchandise, offer insurance, and assist with truck rentals at some locations while maintaining high standards of cleanliness and customer service.

Qualifications

• 1+ year in Customer Service/Sales.
• Cash handling experience required.
• Weekend availability.

Responsibilities

• Manage the rental process including sales, payments, insurance and optional truck rentals at some locations.
• Maintain daily store operations, ensure cleanliness, handle cash, balance receipts, and coordinate with vendors.
• Support multiple sites as needed and assist customers during challenging times.

Skills

Customer Service

Cash Handling

Sales

Job description

When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

How you’ll make a difference

You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to create and provide exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless.

The Assistant Store Manager is the first‑line representative to the William Warren Properties customers in the Store Manager’s absence. The Assistant Manager may be either full or part‑time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site, and for revenue, delinquency management, occupancy, cleanliness standards, and customer service as required.

Compensation

• $18.00 – $20.00 per hour + Competitive Bonus Potential
• Assist with responsibilities across four‑six different store locations.
• Assist William Warren Properties’ customers during some of their most challenging times.
• Actively listen to customers to understand their unique situation and recommend solutions that meet or exceed their needs and expectations based on your expertise.
• Become a subject matter expert on self‑storage while being able to explain it all to our customers.

Key responsibilities

• Manage all aspects of the rental process including converting a sale, taking payments, selling merchandise, offering insurance, assisting customers with truck rentals at some locations, participating in collecting past‑due accounts, and guiding WWP customers on their journey.
• Manage operational activities such as inspecting the store daily including lock checks, maintaining an impeccable facility, performing minor maintenance and custodial duties; cleaning vacated units on a timely basis, contacting vendors for routine maintenance repairs, accurately handling cash, balancing receipts, posting payments and processing bank deposits timely, going to the post office and bank as necessary, and reconciling petty cash.
• Additional Information: Will not be reimbursed for mileage for site‑to‑site visits.

About you

• Preferred 1+ years in Customer Service/Sales experience.
• Tech Savvy is a plus.
• Experience in Cash Handling required.
• Must be available on weekends.
• A huge passion for guest service and sales.
• The ability to be part of a team to support and motivate as needed to ensure a collaborative and positive work environment.
• The mentality that there are no spare customers; every experience is as valuable as the next.
• A positive, outgoing personality.
• An insatiable appetite to learn new things.
• Strong accountability combined with a strong work ethic and enthusiasm for teamwork.
• Experience working in the retail or service industry preferred.

Physical Demands and Work Environment

• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 35 lbs. frequently.
• Ability to push up to 50 lbs. frequently.
• Ability to lift above head frequently.
• Ability to work weekends as needed or required.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate in written and verbal format frequently.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.

Equal Employment Opportunity

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Additional Perks for Eligible Employees

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance‑based Bonus
• Team‑building Events & Activities
• Employee Assistance Program
• Pet Insurance
• Drug‑free workplace policy