StorQuest Assistant Store Manager

StorQuest Self Storage; Honolulu (HI); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

PTO

Holiday pay

Performance bonus

Team events

Employee assistance program

Pet insurance

Job summary

StorQuest Self Storage is seeking an Assistant Store Manager to support daily site operations and guest experiences. You may be assigned to multiple locations and will help manage rental processes, payments, and merchandise sales.

The role requires weekend availability and cash handling experience, with a focus on teamwork and outstanding guest service. Join a collaborative environment with growth opportunities and competitive bonus potential.

Qualifications

• 1+ years in Customer Service or Sales preferred.
• Cash handling experience required.
• Available on weekends and able to work at multiple sites.
• Strong team player with a service‑oriented mindset.
• Proactive in learning and helping customers.

Responsibilities

• Manage rental process, take payments, and upsell insurance and merchandise.
• Assist customers during challenging times with a focus on guest experience.
• Maintain store cleanliness, inspect facilities, and perform basic upkeep.
• Balance receipts and handle deposits; assist with delinquency and occupancy as needed.
• Support Store Manager and operate across locations when required.

Skills

Customer Service

Sales

Cash Handling

Teamwork

Weekend availability

Tech Savvy

Tools

POS systems

Job description

Description

When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment you are in the right place.

How You’ll Make a Difference

You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless. The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager’s absence. The Assistant Manager may be either full or part‑time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. This position is responsible for maintaining the daily operations of a site. The Assistant Manager provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.

How You’ll Thrive

• $20.00 - $22.00 per hour + Competitive Bonus Potential
• Actively listen to customers to understand their unique situation and recommend solutions that meet or exceed their needs and expectations based on your expertise.
• Become a subject matter expert on self‑storage while being able to explain it all to our customers.
• Assist William Warren Properties’ customers during some of their most challenging times.
• Manage all aspects of the rental process: converting a sale, taking payments, selling merchandise, offering insurance, assisting customers with truck rentals at some locations, participating in collecting past‑due accounts, and guiding WWP customers on their awesome journey.
• Manage operational activities: inspecting the stores daily including lock checks, maintaining an impeccable facility, performing minor maintenance and custodial duties, cleaning vacated units in a timely manner, contacting vendors for routine maintenance repairs, accurately handling cash, balancing receipts, posting payments, processing bank deposits timely, and going to the post office.

What Makes This Opportunity Awesome

• Make a difference and have a positive impact.
• Help people by listening and understanding their challenges.
• Easing concerns and consulting with them to find an optimal storage solution that fits their needs.
• Promote a team‑first environment that values guest service and creating happiness.
• Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities.
• Contribute creatively to the organization’s success by generating new and useful ideas.

About YOU

• Preferred 1+ years in Customer Service/Sales experience.
• Tech Savvy is a plus.
• Experience in Cash Handling required.
• Must be available on weekends.
• A huge passion for guest service and sales.
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment.
• The mentality that there are no spare customers, every experience is as valuable as the next.
• A positive, outgoing personality.
• An insatiable appetite to learn new things.
• Strong accountability combined with a strong work ethic and enthusiasm for teamwork.
• Experience working in the retail or service industry preferred.

Physical Demands And Work Environment

• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 35 lbs. frequently.
• Ability to push up to 50 lbs. frequently.
• Ability to lift above head frequently.
• Ability to work weekends as needed or required.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate in written and verbal format frequently.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to be able to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Regular and consistent attendance at the assigned location is required.

Additional Perks For Eligible Employees

• Medical, Dental and Vision.
• 401(k) with Matching Contributions.
• Paid Time Off (PTO).
• Holiday Perks.
• Performance-based Bonus.
• Team-building Events & Activities.
• Employee Assistance Program.
• Pet Insurance.

Equal Employment Opportunity

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Salary: $20.00 - $22.00 per hour + Bonus Potential.