Store Training Manager

Easy Step Enterprises; Annapolis (MD); On-site; Full time

Job summary

A leading company in arch support solutions is seeking a Store Training Manager in Annapolis, Maryland. This role involves training employees, managing store operations, and delivering exceptional customer experiences. With a focus on teamwork and sales goals, you will lead initiatives that cultivate growth and ensure success in a thriving retail environment.

Benefits

Medical, dental, and vision insurance

401(k) program

Paid Time Off starting on first payroll cycle

Work Life Balance with retail hours

Product discounts

Monthly bonuses based on sales goals

Qualifications

• Experience as a training manager or similar role, preferably in retail or customer service.
• Proficiency in Learning Management Systems and Salesforce.
• Strong customer service and interpersonal skills.

Responsibilities

• Implement training programs for employees and conduct consultations.
• Coach staff to meet sales goals and maintain training records.
• Oversee daily operations with the Store Manager.

Skills

Time management

Verbal communication

Written communication

Customer service

Sales-driven

Organizational skills

Education

High School Diploma or equivalent

Tools

Learning Management Systems (LMS)

Salesforce

POS systems

Job description

Description

Who We Are:

Easy Step Enterprises is a rapidly expanding, top-performing franchisee of The Good Feet Store, America’s #1 Arch Support Store. We have over 40 locations operating in North Carolina, Virginia, DC, Maryland, Tennessee, Alabama, Florida and Ohio. We are passionate about helping our community live an active and healthy lifestyle, without their feet getting in the way. From runners to teachers, attorneys to contractors, thousands of satisfied customers have experienced reduced foot, knee, or back pain, improved balance, and a more comfortable lifestyle due to Good Feet Arch Supports. Our employees’ passion to help transform lives is felt by our customers as they are personally fit with our premium Arch Supports that are only found in our retail stores.

The Store Training Manager reports to the Store Manager and is responsible for implementing effective training programs for employees within a retail store environment. They work closely with store management to identify training needs, and deliver training sessions to ensure that all employees are equipped with the necessary knowledge and skills to perform their jobs effectively. The Store Training Manager is also providing ongoing coaching and support, and maintaining training records.

Duties And Responsibilities

• Providing compassionate consultations to customers that are personalized to customer needs and the lifestyle they strive to have
• Successfully demonstrating the Good Feet product lines with the intention to help, support, and provide excellent solutions to customer concerns and goals
• Invest in team member success by compassionately instructing and coaching store staff members to meet and exceed sales goals and metrics
• Conduct 1:1 training follow-up with Arch Support Specialists as deemed appropriate to foster their continued success
• Continually identify team training needs and work to collaborate with the Training team in identifying coaching initiatives and implementation of programs to properly address training needs
• Deliver training for new hires and existing employees through a variety of methods on a continuous basis
• Partner with the Store Manager to oversee flawless execution of daily operations within the store (opening procedures, ensuring an impeccable level of store cleanliness and organization, completion of paperwork, closing procedures, cash register/money handling and bank runs, etc.).
• Set a standard for post-sale follow up through persistent diligence
• Model and cultivate Easy Step’s Vision, Mission, and Values
• Conduct supervisory and managerial duties as needed in the store
• Maintain a positive and professional working environment for employees and customers
  
  

Benefits

• Medical, dental, vision, HSA, accidental, and disability insurance offered to full-time employees after 60 days
• 401(k) program offered to full-time employees after 90 days
• Paid Time Off for employees that begins accruing on the first payroll cycle
• Work Life Balance schedule with amazing retail hours: 10 AM - 7 PM, Monday - Saturday; closed every Sunday
• Paid Saturday lunches for specific store goals being met
• Discounts on products purchased in store
• Earn points for discounts on experiences or cash out points to receive various gift cards
  
  

Hourly Base + Commission:

• An hourly rate of $20.19 per hour; approximately $42,000 annually based on 40 hours per week worked
• Base hourly rates are paid every two weeks for hours worked in the pay period
• A competitive tiered commission structure that offers earning flexibility on top of hourly earnings
• Commission rates are based on total sales in the previous month
• Commission is paid for the previous month’s sales total
• Bonus structure is obtainable monthly based on store goals being met or exceeded for the previous month’s sales!
  
  

Requirements

Required Skills/Abilities:

• A collaborative approach to team building and continued training opportunities
• Excellent time management, verbal, and written communication skills
• Strong customer service and interpersonal skills
• Sales and metrics driven mindset
• Organized and efficient
• Maintain a positive and professional working environment for employees and customers
• Previous use and proficiency in Learning Management Systems (LMS) is required
• Previous use of Salesforce, or similar CRM platforms, is required
• Previous use of POS systems is required
• Previous understanding of sales metrics and KPIs is required
  
  

Education/Experience

• High School Diploma or equivalent and relevant experience.
• Proven experience as a manager, training manager or a similar role, preferably within retail, consultative, or customer service environments#SPO