Store Team Member

Total-Wine-; Shrewsbury (MA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans (medical, dental, x‑

Job summary

Total Wine & More is seeking Store Team Members in Massachusetts to deliver exceptional customer service and drive sales. You will engage with customers, advise on products, and support inventory management including stocking, signage, and curbside orders.

The role may involve merchandising, front-end duties, and fulfilling orders, with opportunities to participate in wine, spirits, and beer training while ensuring safety and compliance with alcohol regulations.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of work experience; retail experience preferred.
• Familiarity with POS systems and inventory management software; flexible schedule required.

Responsibilities

• Provide service and drive sales by engaging customers and advising on products.
• Manage inventory, stock shelves, pull and deliver orders, and build displays.
• Assist with in-store and curbside pickup and delivery services as needed.
• Maintain safety, cleanliness, and compliance with alcohol sale laws.

Skills

Customer service

Retail experience

POS systems

Flexibility

Education

High school diploma or equivalent

Tools

Inventory management software

Job description

About the role

All Store Team Members play an essential role in building the company brand by delivering excellent customer service. You will provide service and drive sales by engaging with customers and advising them on products. While both part-time and full-time positions generally focus on sales responsibilities, you may also be assigned merchandising, front end or other responsibilities as needed. Internally you will be referred to as Service Team Member and report to the store management team. You will maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services, including driving and making deliveries if assigned. Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services. Participate in wine, spirits, and beer training to build product knowledge. Maintain knowledge of advertisements, promotions, and loyalty programs. Maintain safety and cleanliness standards across the store. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Complete cross‑functional responsibilities as assigned and perform other duties as assigned. Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws – if delivery is added as an essential job function. If this job posting is coded as a seasonal role above, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non‑seasonal role.

Qualifications

You will come with High school diploma or equivalent preferred. 1-3 years of work experience, 1+ years of experience in a retail setting preferred. Familiarity with point-of-sale systems and inventory management software. Ability to work a flexible schedule as business requires, including evenings and weekends.

Physical Requirements

• Must be 21 years of age or older
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Ability to safely lift, load, and handle cases and pallets
• Climb ladders and lift 50 lbs. overhead and repeatedly
• May be exposed to various outdoor weather conditions throughout the workday

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Equal Opportunity, Accommodations and Drug‑Free Workplace

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

Compensation

Worker Type: Regular Pay Range: $18.29 - $25.60 Hourly

Estimated salaries determined by third parties have not been validated by Total Wine & More.

The anticipated close date of this posting is 120 days from the posted date indicated above.