Service Team Member

California Fine Wine & Spirits LLC; Los Angeles (CA); On-site; USD 26,656 - 31,974; Part time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k), HSA, FSA benefits

Career development & product training

Job summary

California Fine Wine & Spirits LLC in Los Angeles is seeking dedicated Store Team Members to enhance customer experiences and drive sales through exceptional service. This role is crucial for engaging customers, managing inventory, and fulfilling online orders off-site.

The ideal candidate will possess a high school diploma and preferably have experience in retail. Benefits include paid time off, health care plans, and generous discounts. Flexible scheduling is required.

Qualifications

• 1–3 years of work experience, preferably in retail.
• Ability to work a flexible schedule including evenings and weekends.
• Must be 21 years of age or older.

Responsibilities

• Deliver excellent customer service and drive sales.
• Maximize product inventory and support digital business operations.
• Maintain safety and cleanliness standards across the store.

Skills

Customer service

Sales engagement

Inventory management

Point-of-sale system familiarity

Education

High school diploma or equivalent

Job description

About the Role

All Store Team Members play an essential role in building the company brand by delivering excellent customer service. You will provide service and drive sales by engaging with customers and advising them on products. While both part‑time and full‑time positions generally focus on sales responsibilities, you may also be assigned merchandising, front end or other responsibilities as needed. Internally you will be referred to as Service Team Member and report to the store management team. You will maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in‑store and curbside pick‑up and delivery services, including driving and making deliveries if assigned.

Responsibilities

• Deliver excellent customer service and drive sales by engaging with customers and advising them on products.
• Maximize product inventory: process freight, organize and distribute inventory, pull and stock merchandise, build displays and end caps, place signage, and support digital business operations by fulfilling orders and assisting with in‑store, curbside pick‑up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross‑functional responsibilities as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws – if delivery is added as an essential job function.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of work experience, with 1+ year in a retail setting preferred.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Physical Requirements

• 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8‑10 hours a day.
• Safely lift, load, and handle cases and pallets.
• Climb ladders and lift 50lbs. overhead repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

Benefits

• Paid Time Off (PTO).
• Generous store discounts.
• Health care plans (medical, prescription, dental, vision).
• 401(k), HSA, FSA, pre‑tax commuter benefits.
• Disability & life insurance coverage.
• Paid parental leave.
• Pet insurance.
• Critical illness and accident insurance.
• Discounted home and auto insurance.
• College tuition assistance.
• Career development & product training.
• Consumer classes & more.

Additional Information

If this job posting is coded as a seasonal role, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non‑seasonal role. The anticipated close date of this posting is 120 days from the posted date indicated above. Worker type: Regular. Pay range: $19.35–$23.21 per hour.

Equal Opportunity Employer

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.