Store Team Member

Fine Wines & Spirits of North Texas LLC; Plano (TX); On-site; USD 20,085 - 28,116; Full time

Benefits offered by this job

PTO

Store discounts

Health plans

401(k)

Job summary

Total Wine & More in Plano, TX is seeking Store Team Members to deliver excellent customer service, manage inventory, and support online orders. You may participate in merchandising, sales, front-end tasks, or other duties as needed to enhance the shopping experience.

Responsibilities include greeting customers, building product knowledge through training, and ensuring a safe, compliant store environment. The role requires flexibility to work evenings and weekends and may involve delivery duties

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, including 1+ year in a retail setting.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Maximize product inventory; process freight, stock merchandise, build displays, and support digital orders.
• Deliver exceptional customer service; greet customers and inform them about products.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain store safety and cleanliness and comply with alcohol sale laws.
• Load and deliver orders safely if delivery is an essential function.
• Complete cross-functional duties as needed.

Skills

Customer service

Flexibility

Education

High school diploma or equivalent

Tools

Point-of-Sale systems

Inventory management software

Job description

Job Overview

All Store Team Members play an essential role in building the company brand by delivering excellent customer service. They maximize product inventory and support online business operations, ensuring a positive shopping experience. The position may include merchandising, sales, front‑end, or other responsibilities as needed.

Responsibilities

• Maximize product inventory: process freight, organize and distribute inventory, pull and stock merchandise, build displays and end caps, place signage, and support digital operations by fulfilling orders and assisting with in‑store and curbside pick‑up and delivery services, including driving and making deliveries if assigned.
• Deliver exceptional customer service by greeting customers, building relationships, and informing them about products and services.
• Participate in wine, spirits, and beer training to build product knowledge and maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross‑functional responsibilities and other duties as assigned.
• Load and deliver orders safely, following company policies and procedures and abiding by all traffic and safety laws, if delivery is an essential job function.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, including 1+ year(s) in a retail setting.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Physical Requirements

• Must be 21 years of age or older.
• Walk, bend down repeatedly, and be on feet for 8–10 hours a day.
• Safely lift, load, and handle cases and pallets.
• Climb ladders and lift 50 lbs. overhead repeatedly.
• May be exposed to various outdoor weather conditions throughout the workday.

Benefits

• Paid Time Off (PTO).
• Generous store discounts.
• Health care plans (medical, prescription, dental, vision).
• 401(k), HSA, FSA, pre‑tax commuter benefits.
• Disability & life insurance coverage.
• Paid parental leave.
• Pet insurance.
• Critical illness and accident insurance.
• Discounted home and auto insurance.
• College tuition assistance.
• Career development & product training.
• Consumer classes & other benefits.

Other Information

Pay range: $14.58–$20.41 per hour. This is a regular position; if the posting indicates seasonal, the role is short‑term, no longer than six months, with the option to apply for a non‑seasonal role.

Equal Employment Opportunity Statement

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including the interview process. Total Wine & More is a drug‑free workplace.