Store Team Leader — Legendary Service & Coaching

Tractor Supply Company; Ray Brook (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Tractor Supply Company is seeking a Team Leader to support Store leadership, deliver Legendary Service, and coach Team Members. You will own Power Panels, Clipstrips, Endcaps, Clothing recovery, and BOPIS/OMNI tasks based on store needs.

The role emphasizes leading shifts, ensuring safety, and maintaining visual standards while driving sales and customer satisfaction in a retail environment.

Qualifications

• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Deliver Legendary Service and model selling behaviors as one of the top selling Team Members in the store.
• Own Power Panel execution, maintenance, replenishment, signing, and recovery.
• Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
• Own Endcap execution, maintenance, signing, and recovery.
• Own full weekly Clothing Department recovery, including assigned standards and follow-up.
• Support BOPIS/OMNI execution, including picking, staging, Customer handoff, and follow-up as assigned.
• Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices.
• Support front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager.
• Support Store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
• Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with the above job duties accurately and timely.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Skills

Retail experience

Supervisory experience

Leadership

Customer service

Communication

Reading writing counting

Education

High school diploma or equivalent

Tools

POS system

Forklift

Cash register

Job description

Tractor Supply Company is seeking a Team Leader to support Store leadership, deliver Legendary Service, and coach Team Members. You will own Power Panels, Clipstrips, Endcaps, Clothing recovery, and BOPIS/OMNI tasks based on store needs.

The role emphasizes leading shifts, ensuring safety, and maintaining visual standards while driving sales and customer satisfaction in a retail environment.