Store Team Leader: Lead, Coach & Drive Sales

Tractor Supply Company; Clayton (OH); On-site; USD 38,000 - 58,000; Full time

Job summary

Tractor Supply Company is seeking a Team Leader to support store leadership, deliver Legendary Service, coach Team Members, and own sales-floor presentation areas. Top selling Team Members will take ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs.

Join a team that values strong customer service, coaching, and reliable store operations to create a positive life out here for our neighbors and our teams.

Qualifications

• Experience in retail or related farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Supervisory experience preferred.
• Must be at least 18 years of age and possess a valid driver’s license.
• High school diploma or equivalent is preferred, but not required. Read, write, and count accurately.

Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through Customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching routines to develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Deliver Legendary Service and model selling behaviors as one of the top selling Team Members in the store.
• Use A+ Coaching to train, coach, and follow up with Team Members during assigned shifts.
• Own Power Panel execution, maintenance, replenishment, signing, and recovery.
• Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
• Own Endcap execution, maintenance, signing, and recovery.
• Own full weekly Clothing Department recovery, including assigned standards and follow-up.
• Support BOPIS/OMNI execution, including picking, staging, Customer handoff, and follow-up as assigned.
• Lead assigned Team Members during shifts, including task delegation, follow-up, service expectations, and safe work practices.
• Support front-end, sales-floor, recovery, and Customer engagement routines as assigned by the Store Manager or Sales Manager.
• In under $9M stores, report through and receive direction from the Store Manager for assigned area ownership.
• In over $9M stores, report through and receive direction from the Sales Manager for assigned area ownership.
• Support Store recovery while recognizing Power Panels, Clipstrips, Endcaps, and Clothing are owned and maintained through Team Leader area ownership rather than the general Recovery SOP.
• Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
• Complete all documentation associated with the above job duties accurately and timely.
• Obtain license or certifications as needed by the business.
• May be required to perform other duties as assigned.

Skills

Retail experience

Supervisory experience

Customer service

Reading/writing/counting

Education

High school diploma or equivalent

Job description

Tractor Supply Company is seeking a Team Leader to support store leadership, deliver Legendary Service, coach Team Members, and own sales-floor presentation areas. Top selling Team Members will take ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs.

Join a team that values strong customer service, coaching, and reliable store operations to create a positive life out here for our neighbors and our teams.