Store Team Leader

Wild Fork Foods; Eatontown (NJ); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Monthly Bonus Potential

Free Shipping

Monthly Allowance to shop

One giveaway product a month

Job summary

Wild Fork Foods is seeking a Team Leader in Eatontown, NJ. In this role, you will oversee daily operations, support store leadership, and foster collaboration within the team. Responsibilities include delivering top-notch customer service and training team members effectively.

Successful candidates will possess excellent customer engagement skills and the ability to work flexibly. This role offers competitive pay at $21/hour and various benefits including medical insurance and retirement plans. If you have a passion for growth, consider joining our team!

Qualifications

• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task while being attentive to customers.
• Flexible to the needs of the business including early mornings and holidays.

Responsibilities

• Oversee daily operations and delegate tasks.
• Deliver best-in-class customer service.
• Conduct on-the-job training for all new joiners.
• Plan strategies to attract customers.

Skills

Customer service

Salesmanship

Leadership

Collaboration

Education

High school degree or GED

Tools

SAP

Order Management Systems

Microsoft Office

Job description

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey.

If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing team!

Our Values:

Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership

Competencies:

Training, Salesmanship and Leadership

Essential Tasks and Responsibilities:

• Brand Experience – Deliver best in class customer service. Make sure a Wild Fork Personal Chef shopping experience is delivered to all customers and ensure all team members have the knowledge and confidence to deliver best-in-class customer service.
• Be a true subject matter expert in all product categories, having extensive knowledge of all programs and cascading this down to team members.
• Take ownership and be an example to Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
• Handle customer complaints and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Ensure all employees adhere to the company’s policies and guidelines.
• Leading People – Sincerity in training and developing colleagues. Conduct on-the-job training for all new joiners, provide onboarding, online learning, product knowledge training and understanding of the tools and goals.
• Collaborate with the SSL to ensure new joiners receive 2 weeks of shadowing and training.
• Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.).
• Attend marketing and new product training calls, work with the SSL to ensure employees receive detailed information on upcoming campaigns, products, events, etc.
• Collaborate with SSL to evaluate employee performance and identify training needs.
• Supervise and motivate Sales Leaders to perform their best with humility.
• Operational Excellence – Ownership. Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
• Coordinate daily customer service operations (sales processes, orders, inventory).
• Have a working knowledge of company goals, KPIs and store performance and drive sales results by tracking progress monthly, quarterly, annually.
• Cover activities in SSL’s absence, checking and monitoring sales, KPIs, inventory, money handling, marketing campaign updates, pricing, operational tasks.
• Monitor and maintain store inventory, communicate stock status to team and customers.
• Execute other related duties as assigned.

Physical Demands and Work Environment:

• Physically able to exert up to 50 pounds of force.
• Occasional exposure to extreme temperatures – walk-in freezers.
• Stand/walk for up to 8-10 hours.
• Frequent movement within the store to access various departments, areas, and products.

Benefits & Perks:

• Medical, Dental & Vision Insurance.
• 401(k) Retirement Plan.
• Higher Education Programs.
• Vacation Time, Paid Holiday & Birthday PTO.
• Monthly Bonus Potential.
• WF Unlimited – Free Shipping.
• Chew On This – One giveaway product a month.
• Wild Chef – Allowance per month to shop in the store.

$21/hour

Qualifications:

• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Availability to work a flex schedule, including early mornings, evenings, weekends and holidays.
• Work with integrity as part of a team towards a shared vision while respecting opinions of others.
• Takes initiative and is able to collaborate with the SSL on implementation of new ideas.
• Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office.
• High school degree or GED preferred.
• Previous retail supervisory experience preferred.

EOE/Vets/Disability