Store Team Leader

Pilgrim; Eatontown (NJ); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Higher Education Programs

Vacation Time, Paid Holiday & Birthday PTO

Monthly Bonus Potential

WF Unlimited – Free Shipping

Chew On This – One giveaway product a month

Wild Chef – Allowance per month to shop in our store

Job summary

Pilgrim is looking for a Team Leader in Eatontown, New Jersey, responsible for overseeing daily store operations, ensuring objectives are met while fostering collaboration among team members. As a leader, you will provide an exceptional customer experience, conduct training, and drive team performance.

The role requires strong multitasking abilities, a flexible schedule, and previous supervisory experience in retail. Benefits include health insurance, a 401(k) plan, and monthly bonuses.

Qualifications

• Enjoy interacting and engaging with customers and team members.
• Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Previous retail supervisory experience preferred.

Responsibilities

• Oversee daily operations and delegate tasks to ensure store objectives are met.
• Conduct on-the-job training for new joiners and lead continuous training programs.
• Coordinate daily customer service operations, including sales processes and inventory management.

Skills

Customer Interaction

Multitasking

Team Collaboration

Education

High school degree or GED

Tools

SAP

Order Management Systems

Microsoft Office

Job description

Overview

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team’s performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey.

Essential Tasks and Responsibilities

• Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best-in-class customer service.
• Be a true subject matter expert in all product categories, having extensive knowledge of all programs and cascading this down to team members.
• Take ownership and be an example to Sales Leaders by conducting yourself as a Brand Ambassador, showing passion for people and customers.
• Handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Ensure all employees adhere to company policies and guidelines.
• Conduct on-the-job training for new joiners, including onboarding, online learning, product knowledge training, and understanding tools and goals of the company.
• Collaborate with SSL to schedule 2 weeks of shadowing and training for new joiners.
• Lead continuous training programs and promote participation through initiatives such as Chew on This, Wild Chef, Product Training, and new processes.
• Attend marketing and new product training calls, ensuring all employees receive detailed information on upcoming campaigns, products, events, etc.
• Collaborate with SSL to evaluate employee performance and identify training needs.
• Supervise and motivate Sales Leaders to perform their best.
• Assist SSL in planning and implementing local marketing strategies to attract customers.
• Coordinate daily customer service operations, including sales processes, orders, and inventory.
• Use company goals, KPIs, and store performance data to drive sales results, tracking progress of weekly, monthly, quarterly, and annual objectives.
• Act as SSL support in their absence, checking and monitoring sales, KPIs, inventory, money handling, marketing, pricing, and operational tasks.
• Maintain store inventory, communicating on‑hand and out‑of‑stock products to team and customers.
• Execute other related duties as assigned.

Physical Demands and Work Environment

• Physically able to exert up to 50 pounds of force.
• Occasional exposure to extreme temperatures – walk‑in freezers.
• Stand/walk for up to 8–10 hours.
• Frequent movement within the store to access various departments, areas, and products.

Benefits & Perks

• Medical, Dental & Vision Insurance.
• 401(k) Retirement Plan.
• Higher Education Programs.
• Vacation Time, Paid Holiday & Birthday PTO.
• Monthly Bonus Potential.
• WF Unlimited – Free Shipping.
• Chew On This – One giveaway product a month.
• Wild Chef – Allowance per month to shop in our store.

Salary

$21/hour

Qualifications

• Enjoy interacting and engaging with customers and team members.
• Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
• Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Work with integrity as part of a team toward a shared vision while respecting the opinions of others.
• Take initiative and collaborate with SSL on the implementation of new ideas.
• Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office.
• High school degree or GED preferred.
• Previous retail supervisory experience preferred.