Store Team Leader

The Paper Store, Inc.; East Islip (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

TPS Group Holdings LLC is seeking a Store Team Leader for The Paper Store in East Islip, NY. You will model the G.U.E.S.T. service approach, greet customers, and translate needs into product recommendations while driving sales and loyalty.

You will lead a high-performing team, train staff, manage payroll and store operations, and ensure visual standards and policy compliance across shifts.

Qualifications

• Retail management experience preferred.
• College degree preferred.
• Ability to lead change and drive sales.
• Flexible schedule including nights, weekends, holidays.
• Strong leadership and training capabilities.

Responsibilities

• Act as TPS Champion by delivering World Class Service with the GUEST approach.
• Greet and welcome customers warmly and with enthusiasm.
• Explain product features and benefits with in-depth knowledge.
• Suggest additional items to build onto sales using effective techniques.
• Lead and motivate the team daily; deliver positive feedback and recognition.
• Manage payroll and store budgets on a weekly/monthly basis.
• Maintain visual presentation standards and merchandising.
• Open/close the store and oversee POS operations.

Skills

GUEST service

Customer engagement

Leadership

Payroll management

Training staff

Visual merchandising

Conflict resolution

Communication skills

POS systems

Microsoft Office

Education

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.Position Overview: The Store Team Leader is responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. The Store Team Leader responsibilities also include building and inspiring high-performing teams who achieve sales goals, managing payroll, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding The Paper Store mission statement, standards, and policies.The Store Team Leader reports directly to the District Manager.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBe a TPS Brand AmbassadorBuild customer loyalty by being friendly, attentive, and respectful of customersInspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programsCreate a positive work environment by modeling ethical behavior, fostering open communication and maintaining confidential information as requiredAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team and businessDemonstrate a commitment to training and development utilizing all training resources availableExecute strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store EventsDemonstrate ability to cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership in all departmentsContinually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies and GUEST service behaviorsUtilize company performance management tools to develop team members (evaluations, performance documentation, feedback, and motivation)Build positive working relationships with District Manager, peers, merchandisers and corporate partnersResolve conflicts, problem solve and facilitate complex conversations with honesty and respectEffectively manage supply, and payroll budgets on a weekly/monthly basisPerform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc.Complete all other related tasks/direction as assigned by the District Manager within assigned time frameAchieve hiring goals, maintain a staff that meets the needs of the business, and retain top talentFill open positions within 30 days by actively networking and recruitingEnsure compliance to all company Policies, Procedures and expectationsJOB REQUIREMENTS:Previous experience in specialty retail management is preferredCollege degree preferredAbility to adapt to and lead changeAbility to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the businessAbility to create a team environment through positive leadershipProfessional presentation in attire, demeanor, appearance, and compliance to company dress codeDemonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builderAbility to multitask, while being attentive to customersProficient in using Microsoft Office and POS SystemsAbility to work autonomously while paying strong attention to detailAbility to be mobile on the sales floor and/or stock room for extended periods of time.Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniquesTPS Group Holdings LLC is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.This range reflects what the company reasonably expects to pay for this position at this location at the time of this posting.