Keyholder

The Paper Store, Inc.; Orland Park (IL); Sur place; USD 20 664 000 - 27 552 000; Plein temps

Résumé du poste

The Paper Store, Inc. is hiring a Key Holder to lead and coach our sales team in a fast-paced retail environment. You will deliver world class service using the G.U.E.S.T. approach, greet customers, understand their needs, and explain product benefits.

You will support achieving sales goals, manage returns and exchanges, and supervise the floor including opening/closing procedures. A focus on merchandising and team motivation is required.

Qualifications

• Experience leading a team in specialty retail or similar environment.
• Ability to coach and develop sales associates while maintaining store standards.
• Proficiency with POS systems and basic software tools (Microsoft Office).
• Willingness to lift and move items up to 50 lbs. and work a flexible schedule across nights/weekends/holidays.

Responsabilités

• Model the G.U.E.S.T. service approach to deliver world class service.
• Greet customers warmly and identify needs through open-ended questions.
• Explain product features and benefits with in-depth knowledge.
• Suggest add-ons to increase sales using effective selling techniques.
• Process returns and exchanges accurately and efficiently.
• Supervise the sales floor and assist with store opening/closing tasks.
• Provide coaching and feedback to team; maintain visual merchandising standards.
• Maintain store cleanliness and compliance with company policies.

Connaissances

Leadership

Customer service

Sales

Multi-tasking

Team management

Mobility

Lifting

Outils

POS Systems

Microsoft Office

Description du poste

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.Key Holders are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Key Holders report directly to the Store Team Leader and other members of management.Key Holders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and service, processing customer returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBe a TPS Brand AmbassadorBuild customer loyalty by being friendly, attentive and respectful of customersInspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programsContribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requiredProfessional presentation in attire, demeanor, appearance and compliance to company dress codeSupport all sales efforts and initiatives across all business channels in an effort to maximize company salesConsistently capture accurate and valid customer information at the POSMaintain awareness of all current promotions and process them correctly at the Point of SaleDemonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and businessContinually train and coach associates on GUEST service behaviors and assigned tasksDemonstrate desire to participate in training and development utilizing all training resources availablePrepare incoming product for the sales floor by following instruction and guidance from supervisorsMerchandise product following company visual guidelines and visual standardsDemonstrate a fundamental knowledge of computers, systems and programs relevant to the positionUphold store maintenance and cleanliness standardsAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.Assist with all other related tasks as directed within assigned time frameComply with all company policies and proceduresJOB REQUIREMENTS:Previous experience and leadership work in specialty retail is preferredAbility to work a flexible schedule to include nights, weekends, and holidaysDemonstrate an ability to multi task while being attentive to customersProficient in using Microsoft Office and POS SystemsAbility to work well and be a leader in a team environmentAbility to be mobile on a sales floor for extended periods of timeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniquesThe Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.