Store Team Lead: Training, Ops & Customer Service

Follett Corporation; Merced (CA); On-site; USD 17,000 - 34,000; Full time

Job summary

Follett Corporation is seeking a Team Lead in Merced, CA to work closely with Department Managers to receive, price, and stock merchandise, ensuring customer needs are met and sales targets are achieved.

The role includes leading by example as the on-duty supervisor, addressing customer and team member concerns, and ensuring training and compliance. The position supports store operations, including opening/closing responsibilities and safeguarding store assets.

Qualifications

• 1-3 years of relevant experience.
• Associate's Degree or equivalent preferred.
• Able to consistently walk and stand, lift 25-50 pounds, and move merchandise using proper equipment.
• Basic computer skills, including the ability to create and save text documents and to create and send emails.
• Willingness to work a flexible schedule, including evening and weekend hours.

Responsibilities

• Receive, price, and stock merchandise to meet the store's customers' needs and drive sales and profits.
• Assist Team Members with completing the work within the store.
• Ensure all team members receive appropriate training and education, including ongoing compliance training.
• Act as leader on duty, responding to customer and team member concerns in the absence of the Store Manager, opening and closing the store, and ensuring store property and team members are safe and secure.

Education

Associate's Degree or equivalent

Job description

Follett Corporation is seeking a Team Lead in Merced, CA to work closely with Department Managers to receive, price, and stock merchandise, ensuring customer needs are met and sales targets are achieved.

The role includes leading by example as the on-duty supervisor, addressing customer and team member concerns, and ensuring training and compliance. The position supports store operations, including opening/closing responsibilities and safeguarding store assets.