Customer Service Team Lead, Store Operations & Training

Follett Corporation; Folsom (CA); On-site; USD 16,531 - 33,062; Part time

Job summary

Follett Corporation in California is seeking a Team Lead Customer Service to coordinate daily tasks, train staff, and supervise cashier operations and cash handling. The role supports opening/closing the store and ensures customer-facing processes run smoothly.

Lead on-duty responsibilities include addressing customer and team concerns, upholding safety standards, and contributing to a hassle-free shopping experience through solutions-based selling and effective teamwork.

Qualifications

• 1-3 years of relevant experience.
• Associate’s Degree or equivalent preferred.
• Willingness to work a flexible schedule including evening and weekend hours.
• Able to consistently walk and stand; able to lift 25-50 pounds; ability to move merchandise using proper equipment.
• General Computer Skills.

Responsibilities

• Leads the work activities of department team members, PT, and Temporary including: stocking, restocking, and maintaining displays according to company standards.
• Greets and assists customers with inquiries and purchases, using the cash register for payments and refunds, and resolves escalated issues.
• Partners to create a Hassle Free customer service culture focused on solutions-based selling and exceptional customer experience.
• Verifies cashier daily balancing of cash drawers and enforces safe cash handling policies and procedures.
• Coordinates team members' work activities, including training new employees and ensuring policy compliance.
• Receives and verifies orders and completes store reports.
• May be a key holder responsible for opening and/or closing the store.
• Processes website orders, including picking merchandise and shipping orders.
• Maintains neat and clean store and work areas.
• May assist other team members with completing department tasks.

Skills

General Computer Skills

Education

Associate’s Degree or equivalent preferred

Job description

Follett Corporation in California is seeking a Team Lead Customer Service to coordinate daily tasks, train staff, and supervise cashier operations and cash handling. The role supports opening/closing the store and ensures customer-facing processes run smoothly.

Lead on-duty responsibilities include addressing customer and team concerns, upholding safety standards, and contributing to a hassle-free shopping experience through solutions-based selling and effective teamwork.