Store Team Lead: Retail Ops & Customer Experience

llbean; Lyndhurst (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

L.L.Bean’s Legacy Village Retail Store in Lyndhurst, OH seeks a Store Team Leader of Retail Operations to drive results, coach the team, and deliver the legendary customer experience in an outdoor lifestyle setting.

The role emphasizes store leadership, in- store service excellence, and cross-functional collaboration with leadership teams. Strong organizational skills, adaptability to schedule, and a passion for outdoor heritage are valued.

Qualifications

• Associate degree or equivalent with retail experience
• Excellent organizational and time management skills
• Ability to work nights, weekends and holidays

Responsibilities

• Drives store performance and customer experience as a Leader on Duty
• Ensures stock room is organized and shipments are processed within 24 hours
• Oversees omni-channel tasks including FES orders and RIOs per guidelines
• Leads loss prevention adherence and safety standards
• Recruits, trains and develops store associates and champions
• Maintains staffing guidance and task delegation to meet store needs

Skills

Retail leadership

Customer service

Team motivation

Communication

Flexibility

Education

2-Year Associates Degree

Tools

POS

Excel

Word

Social media

Job description

L.L.Bean’s Legacy Village Retail Store in Lyndhurst, OH seeks a Store Team Leader of Retail Operations to drive results, coach the team, and deliver the legendary customer experience in an outdoor lifestyle setting.

The role emphasizes store leadership, in- store service excellence, and cross-functional collaboration with leadership teams. Strong organizational skills, adaptability to schedule, and a passion for outdoor heritage are valued.