Store Team Lead: Ops, Training & Customer Excellence

ALDI USA; Loxahatchee Groves (FL); On-site; USD 51,000 - 55,000; Full time

Benefits offered by this job

401(k) Plan

Company 401(k) Matching Contributions

Employee Assistance Program (EAP)

PerkSpot National Discount Program

Medical, Prescription, Dental & Vision

Paid Vacation Time

7 Paid Holidays

Parental Leave

Disability Insurance

Life Insurance

Job summary

ALDI USA is hiring an Assistant Store Manager in Florida to support day-to-day store activities, supervise the team, and help drive overall store performance. You will manage schedules, develop operational action plans, and identify training opportunities to grow the staff while upholding ALDI’s standards.

The role requires leadership, strong communication, and a focus on customer service, inventory control, and cost management as part of a fast-paced retail environment.

Qualifications

• Must be 18 years of age or older to be employed for this role at ALDI.
• Ability to work both independently and within a team environment.
• Ability to provide and lead others to provide prompt and courteous customer service.
• Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports.
• Ability to interpret and apply company policies and procedures.
• Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments.
• Ability to evaluate and drive performance of self and others.
• Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses.
• Ability to operate a cash register efficiently and accurately.

Responsibilities

• Assists the direct leader with developing and implementing action plans to improve operating results.
• Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results.
• Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance.
• Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees.
• Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company’s competitive position.
• Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued.
• Participates in the interviewing process for store personnel.
• Communicates information including weekly information, major team milestones, developments, and concerns.
• Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses.
• Ensures an appropriate resolution of operational customer concerns in their direct leader’s absence.
• Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order.
• Maintains store cleanliness standards and proper store signage at all times.
• Assists the direct leader with maintaining proper stock levels through appropriate product ordering.
• Merchandises product neatly to maximize sales.
• Ensures the quality and freshness of products for sale and accuracy of product signage.
• Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees.
• Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary.
• Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business.
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data.
• Other duties as assigned

Skills

Leadership

Customer service

Communication

Organizational skills

Budgeting

Cash handling

Education

High School Diploma or equivalent

3+ years progressive retail experience

Prior management experience

Job description

ALDI USA is hiring an Assistant Store Manager in Florida to support day-to-day store activities, supervise the team, and help drive overall store performance. You will manage schedules, develop operational action plans, and identify training opportunities to grow the staff while upholding ALDI’s standards.

The role requires leadership, strong communication, and a focus on customer service, inventory control, and cost management as part of a fast-paced retail environment.