Store Team Lead: Operations & Customer Experience

Rookie Kids, Inc.; Glendale, Northern (CA, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Rookie Kids, Inc. seeks a Team Lead to supervise daily store operations and guide staff under Store Manager and Assistant Store Manager. This role includes ensuring policy compliance, delivering leadership and training, and stepping in for the managers as needed to maintain service and sales performance.

The Team Lead will oversee customer experience, training, inventory control, merchandising, and payroll-related tasks, while maintaining safety and efficiency in a fast-paced environment.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• An approved background check.

Responsibilities

• Supervise day-to-day store operations.
• Provide leadership and training to staff.
• Ensure compliance with all company policies and procedures.
• Handle customer issues with urgency and satisfaction.
• Oversee inventory control, price management and merchandising.
• Assist with scheduling and payroll related duties.

Skills

Verbal & written communication

Managerial skills

Organizational skills

Job description

Rookie Kids, Inc. seeks a Team Lead to supervise daily store operations and guide staff under Store Manager and Assistant Store Manager. This role includes ensuring policy compliance, delivering leadership and training, and stepping in for the managers as needed to maintain service and sales performance.

The Team Lead will oversee customer experience, training, inventory control, merchandising, and payroll-related tasks, while maintaining safety and efficiency in a fast-paced environment.