Store Team Lead - Operations & Customer Experience

Follett Corporation; Everett (WA); On-site; USD 17,000 - 34,000; Full time

Job summary

Follett Corporation in Everett, WA is seeking a Team Lead who will work with Store Managers to receive, price, and stock merchandise, helping to meet customer needs and drive sales. The role involves assisting team members, ensuring training, and serving as leader on duty in the manager's absence.

You will also open and close the store and help maintain safety and security for staff and customers, with a flexible schedule including evenings and weekends.

Qualifications

• Leads and mentors team members to meet store goals.
• Delivers ongoing training and compliance coaching.
• Acts as leader on duty when Store Manager is unavailable.
• Manages store operations including opening/closing responsibilities.

Responsibilities

• Assist team members with completing store tasks.
• Respond to customer and team member concerns in a timely manner.
• Ensure bookstore property and staff safety.
• Support pricing, stocking, and merchandising activities.

Skills

Leadership

Customer service

Team supervision

Training delivery

Communication

Education

Associate's Degree or equivalent

Job description

Follett Corporation in Everett, WA is seeking a Team Lead who will work with Store Managers to receive, price, and stock merchandise, helping to meet customer needs and drive sales. The role involves assisting team members, ensuring training, and serving as leader on duty in the manager's absence.

You will also open and close the store and help maintain safety and security for staff and customers, with a flexible schedule including evenings and weekends.