Store Team Lead: Training, Ops & On‑Duty

Follett Corporation; Moorhead (MN); On-site; USD 17,000 - 34,000; Full time

Job summary

Follett Corporation seeks a Team Lead to partner with the Store Manager to price, stock merchandise, and drive sales while supporting team members with instruction and training. The role involves acting as leader on duty, handling customer concerns, and ensuring safety and security of the store and its assets.

The position emphasizes flexible scheduling, including evenings and weekends, with a focus on maintaining high standards of customer service and operational excellence.

Qualifications

• 1-3 years of relevant experience.
• Associate's Degree or equivalent preferred.
• Able to walk/stand, lift 25-50 pounds, move merchandise using proper equipment.
• Basic computer skills, including creating texts and emails.
• Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

• Lead on duty and respond to customer and team member concerns in the absence of the Store Manager.
• Open and close the store and ensure safety of premises and staff.
• Assist Team Members with completing tasks and provide training and coaching as needed.
• Receive, price, and stock merchandise to meet store customer needs and drive sales.

Skills

Leadership

Flexibility

Customer service

Education

Associate's degree or equivalent

Tools

Basic computer skills

Job description

Follett Corporation seeks a Team Lead to partner with the Store Manager to price, stock merchandise, and drive sales while supporting team members with instruction and training. The role involves acting as leader on duty, handling customer concerns, and ensuring safety and security of the store and its assets.

The position emphasizes flexible scheduling, including evenings and weekends, with a focus on maintaining high standards of customer service and operational excellence.