Store Team Lead: Elevate Customer Experience

Pinnacle Hills Promenade; Rogers (AR); On-site; USD 42,000 - 65,000; Full time

Job summary

Pinnacle Hills Promenade in Rogers, AR is seeking a store leader to drive sales performance and deliver an exceptional shopping experience. You will guide the team, model best practices, and ensure the sales floor is staffed to meet demand.

You will coach associates on service standards, leverage training resources to improve product knowledge and selling skills, and foster a People-First environment where everyone is respected.

Responsibilities

• Lead the store team to create an exceptional customer experience and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Job description

Pinnacle Hills Promenade in Rogers, AR is seeking a store leader to drive sales performance and deliver an exceptional shopping experience. You will guide the team, model best practices, and ensure the sales floor is staffed to meet demand.

You will coach associates on service standards, leverage training resources to improve product knowledge and selling skills, and foster a People-First environment where everyone is respected.