Store Team Lead — Customer Experience & Coaching

Kurt Geiger; Florida; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discount

Career development opportunities

Regular company training

Complementary Shoes Per Season

Commission structure

Job summary

Kurt Geiger in Florida is seeking a proactive Retail Sales Associate to deliver outstanding customer service, assist customers with product recommendations, stay informed on trends and promotions, and support daily merchandising across the store to uphold brand standards.

You will open and close the store, process transactions accurately, train and coach team members to hit sales targets, manage stockroom organization, replenish floor stock, and communicate daily needs to the management team.

Qualifications

• Provide excellent customer service by greeting and assisting customers in a friendly and professional manner.
• Actively engage with customers to understand their needs, offer product recommendations.
• Stay informed about current products, trends and promotions to provide up-to-date information to customers.
• Support with visual merchandising of the store.
• Maintain store standards throughout the store, including the back of house.
• Be a role model for the brand and maintain personal presentation standards.
• Ensure all products are properly tagged with accurate pricing and product information.
• Process transactions accurately and efficiently using the point of sales system, handling cash, credit cards and other forms of payment.
• Proficient in using and training the team on how to deal with customer service issues.
• Closing and opening the store, as well as setting up the cash register.
• Setting daily team targets and agenda in absence of the manager.
• Coaching and developing sales assistants, supporting them in delivering their sales targets.
• Support with inventory management and organization of stockroom.
• Replenish the shop floor as and when necessary.
• Communicate daily needs with the management team.
• Supervise the team and coordinate break times.
• Report daily activities to the management team.
• Highly motivated

Responsibilities

• Provide excellent customer service by greeting and assisting customers in a friendly and professional manner, working towards specific supervisor targets.
• Actively engage with customers to understand their needs, offer product recommendations.
• Stay informed about current products, trends and promotions to provide up-to-date information to customers.
• Support with visual merchandising of the store.
• Maintain store standards throughout the store, including the back of house.
• Be a role model for the brand and maintain personal presentation standards.
• Ensure all products are properly tagged with accurate pricing and product information.
• Process transactions accurately and efficiently using the point of sales system, handling cash, credit cards and other forms of payment.
• Proficient in using and training the team on how to deal with customer service issues.
• Closing and opening the store, as well as setting up the cash register.
• Setting daily team targets and agenda in absence of the manager.
• Coaching and developing sales assistants, supporting them in delivering their sales targets.
• Support with inventory management and organization of stockroom.
• Replenish the shop floor as and when necessary.
• Communicate daily needs with the management team.
• Supervise the team and coordinate break times.
• Report daily activities to the management team.

Skills

Customer service

Communication

Sales targets

Team leadership

Merchandising

Cash handling

Problem solving

Job description

Kurt Geiger in Florida is seeking a proactive Retail Sales Associate to deliver outstanding customer service, assist customers with product recommendations, stay informed on trends and promotions, and support daily merchandising across the store to uphold brand standards.

You will open and close the store, process transactions accurately, train and coach team members to hit sales targets, manage stockroom organization, replenish floor stock, and communicate daily needs to the management team.