Store Team Captain: Energy & Guest-Experience Leader

Rally House; Upper St. Clair (Allegheny County); On-site; USD 20,319 - 24,108; Full time

Job summary

Rally House is seeking a Team Captain to guide the store team, set floor pace, and energize the guest experience. You will direct shifts, coach teammates, and maintain high standards of service, merchandising, and operations.

Ideal candidates bring 1–2 years of retail experience, a passion for sports, and the ability to work 10–20 hours weekly including weekends and events. Join a dynamic team focused on delivering memorable fan experiences.

Qualifications

• Must be at least 18 years of age.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events

Responsibilities

• Lead the floor to ensure service coverage and prioritize guests.
• Onboard and train new team members.
• Provide in-the-moment coaching and feedback to teammates.
• Prioritize and delegate tasks during shifts to ensure execution.
• Support visual merchandising standards and floor sets.
• Handle escalated customer concerns with confidence and professionalism.
• Escalate operational risks and gaps to leadership quickly.

Job description

Rally House is seeking a Team Captain to guide the store team, set floor pace, and energize the guest experience. You will direct shifts, coach teammates, and maintain high standards of service, merchandising, and operations.

Ideal candidates bring 1–2 years of retail experience, a passion for sports, and the ability to work 10–20 hours weekly including weekends and events. Join a dynamic team focused on delivering memorable fan experiences.