Store Team Captain: Elevate Guest Experience

Rally House; United States; On-site; USD 21,000 - 25,000; Part time

Job summary

Rally House is seeking a Team Captain to guide store floor operations, set pace, and energize the team during shifts. You will direct tasks, coach teammates, and maintain high-service standards to ensure a memorable guest experience.

Ideal candidates bring 1–2 years in retail, a passion for sports, and strong communication. This part-time, on-site role supports store events and promotions while delivering engaging customer interactions.

Qualifications

• Must be at least 18 years old.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and local sports events.

Responsibilities

• People: Support onboarding and training of new team members.
• Help maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Operations: Prioritize and delegate tasks during shifts to ensure execution; serve as a go-to resource for basic operational questions; validate daily routines; escalate risks quickly.
• Merchandising: Lead recovery, replenishment, and fixture resets; ensure visual standards are maintained; guide teammates on product placement.
• Service: Lead the floor to ensure service coverage; reinforce the Party service model; handle escalated customer concerns with professionalism; adjust staffing as needed.
• Results: Drive sales during shifts through guest focus; coach teams to maximize opportunities; support promotions, hot markets, and events.

Skills

Social energy

Customer centric

Action oriented

Directs work

Job description

Rally House is seeking a Team Captain to guide store floor operations, set pace, and energize the team during shifts. You will direct tasks, coach teammates, and maintain high-service standards to ensure a memorable guest experience.

Ideal candidates bring 1–2 years in retail, a passion for sports, and strong communication. This part-time, on-site role supports store events and promotions while delivering engaging customer interactions.