Store Support Specialist - Madison Avenue

Brobston Group LLC; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Brobston Group LLC on Madison Avenue seeks a Store Support Specialist to provide in-store sales support and clienteling, elevating the shopping experience. This role partners with the sales team to manage client communications, support CRM activities, and assist with operations and visual merchandising.

The position requires strong product knowledge, service orientation, and collaboration across teams; 2+ years in luxury retail sales support is preferred to drive hospitality and store standards.

Qualifications

• 2+ years of sales or sales support experience.
• Proficiency in Microsoft Office and SAP.
• Excellent attention to detail and customer service.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Facilitate the sales process and deliver hospitality to clients.
• Support sales advisors with client outreach via email, phone, handwritten notes, and clienteling tools.
• Record and update client information in the CRM to support future sales opportunities.
• Promote new products through personalized outreach to increase client engagement and awareness.
• Assist with store displays and ensure alignment with visual merchandising guidelines.
• Collaborate with management to replenish and maintain merchandise for seamless operations.
• Provide administrative and operational support to the sales team, including transaction support.

Skills

Customer service

Attention to detail

Team collaboration

Tools

Microsoft Office

SAP

Job description

Summary

The Store Support Specialist based on Madison Avenue provides in-store sales support and clienteling to elevate the shopping experience. This role partners with the sales team to manage client communications, support transactions and CRM activities, and assist with operational tasks and visual merchandising. A strong product knowledge and service orientation are essential to help drive sales and maintain store standards.

Responsibilities

• Facilitate the sales process and deliver exceptional hospitality to clients in line with brand standards.
• Support sales advisors with client outreach via email, phone, handwritten notes, and clienteling tools.
• Record and update client information in the CRM to support future sales opportunities.
• Promote new products through personalized outreach to increase client engagement and awareness.
• Assist with store displays and ensure alignment with visual merchandising guidelines.
• Collaborate with management to replenish and maintain merchandise for seamless operations.
• Provide administrative and operational support to the sales team, including transaction support.

Requirements

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficiency in Microsoft Office, SAP, and other digital tools.
• Excellent attention to detail, customer service skills, and ability to work collaboratively.
• General knowledge of sales, operations, and inventory procedures.
• Ability to lift and move up to 40 pounds.