Store Supervisor

The Honey Baked Ham Company, LLC; Greenville (SC); On-site; USD 40,000 - 55,000; Full time

Job summary

The Honey Baked Ham Company, a family-owned business with over 65 years of experience, is seeking a full-time Store Supervisor. Candidates should have customer service experience and the ability to manage store operations. This role supports operational control, staff training, and customer satisfaction to ensure a successful store environment.

Benefits

Flexible hours

Fun, casual environment

Competitive pay

Career growth opportunities

Medical, dental, vision insurance

401(k) and bonuses

Tuition assistance

Product discounts

Qualifications

• High school diploma or equivalent required.
• 2 years of restaurant or service industry experience preferred.
• Valid driver's license and reliable transportation for deliveries.

Responsibilities

• Manage store operations and assume control in manager's absence.
• Assist in hiring, training, and developing staff.
• Ensure customer satisfaction and handle complaints.

Skills

Customer Service

Team Management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join to apply for the Store Supervisor role at The Honey Baked Ham Company, LLC.

After more than 65 years, The Honey Baked Ham Company continues to be a successful, family-owned business, serving customers at our 425+ retail locations across the United States. We're the home of The World's Best Ham, and our success is driven by our people. We are a high-performance team committed to authenticity and our values, and we're looking for a Store Supervisor to join our team.

This is a full-time, benefits-eligible role supporting all aspects of store operations, ensuring excellent customer service and product quality. We offer a casual environment and a better work/life balance. Our stores are open Monday through Saturday from 9:30 AM to 6:30 PM and are closed on Sundays. Bring your restaurant, retail, or hotel customer service experience and grow your career with HoneyBaked!

What You'll Do

• Manage store operations as assigned and assume operational control in the absence of the manager.
• Assist in hiring, training, and developing staff to meet expectations.
• Work and train all positions in the front and back of the house.
• Perform administrative functions such as banking and scheduling meetings.
• Coach associates using established processes and tools.
• Execute store opening/closing procedures and prepare reports.
• Monitor labor and adjust staffing based on business demands.
• Monitor production, sales efficiencies, wait times, yields, and product quality.
• Ensure proper sanitation, equipment use, and stock management.
• Manage FIFO rotation of all products.
• Handle customer complaints to ensure 100% satisfaction.
• Participate in catering, gifting sales, and fulfillment processes.
• Lead merchandising transitions and setup for holidays and promotions.

What We Think You'll Need

• High school diploma or equivalent.
• Basic computer skills (Word, Excel, Outlook).
• 2 years of restaurant or service industry experience preferred; supervisory experience recommended.
• Understanding of production facility operations (1-2 years' experience).
• Valid driver's license and reliable transportation for catering/deliveries.

What We Offer

• Competitive pay.
• Fun, casual environment.
• Flexible hours.
• Opportunities for career growth with a premier brand.

Benefits include medical, dental, vision insurance, life insurance, disability coverage, paid time off, 401(k), bonuses, tuition assistance, employee assistance, and product discounts.

Additional Information

Physical demands include working with hot equipment, bending, standing for long periods, lifting up to 65 lbs., and mobility requirements. We are an equal opportunity employer committed to diversity and inclusion.