Store Supervisor

Land Of Lincoln Goodwill Industries; Clinton (IL); On-site; USD 18,468 - 26,303; Full time

Job summary

Land Of Lincoln Goodwill Industries in Clinton, IL is seeking a Store Supervisor to lead the day-to-day activities on the sales floor, donation door operations, and donated goods processing. You will act as manager on duty, oversee pricing, stocking, and register transactions to meet goals.

The role emphasizes strong customer focus, independent work, and leadership in a fast-paced retail setting. A high school diploma or GED is required, with 1 year in a lead role and basic Office and POS

Qualifications

• High school diploma or GED required.
• 1 year of experience in a lead capacity and/or quality control or oversight, preferably in a retail establishment.
• Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel; and point-of-sale software
• Valid driver’s license, safe driving record, proof of insurance, and reliable transportation

Responsibilities

• Ability to successfully perform all duties of a Retail Associate
• Train, coach, and provide feedback to help staff strengthen and develop skills
• Ensure store staff follows policies and procedures
• Demonstrate leadership and positive role modeling for retail staff
• Report loss control concerns to the General Manager and/or Assistant General Manager in a timely manner
• Effectively manage time and monitor retail staff time to ensure that work is completed

Skills

Customer focus

Leadership

Coaching

Communication

Team supervision

Time management

Education

High School diploma or GED

Tools

Microsoft Office

POS software

Job description

Job Title: Store Supervisor

Department: Retail operations

Reports To: Store Manager

Classification: Non-Exempt

EEO-1 Category: Laborers and Helpers

Safety Sensitive: Yes

Supervises: N/A

Job Location: Clinton Store - Clinton, IL 61727

Position Type: Full Time

Education Level: High School or GED

Salary Range: $16.25 - $16.25 Hourly

Travel Percentage: Occasional

Job Shift: Any

Job Category: Entry Level

Job Summary

Store Supervisors serve as lead workers in the day-to-day activities of the sales floor, donation door operations, and donated goods processing. They are accountable for the store operations while acting as manager on duty. Operations include the collection of donations, processing, pricing, stocking, performing register transactions, and handling donated goods overall to meet expected goals at every step of the process. This position requires a strong customer focus, operating with minimum supervision, and understanding business demands.

Essential Job Duties

1. Ability to successfully perform all duties of a Retail Associate
2. Train, coach, and provide feedback to help staff strengthen and develop skills
3. Ensure store staff follows policies and procedures
4. Demonstrate leadership and positive role modeling for retail staff
5. Report loss control concerns to the General Manager and/or Assistant General Manager in a timely manner
6. Effectively manage time and monitor retail staff time to ensure that work is completed
7. Assume responsibility and accountability for the completion of job duties and meet production goals
8. Perform bank deposits and related cash-handling duties
9. Fill in for store staff as needed
10. Perform opening and closing procedures
11. Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty
12. Perform other tasks as assigned

Competencies

• Adaptability
• Managing Conflict
• Stress Tolerance
• Communication
• Tenacity
• Urgency
• Coaching
• Delegating
• Building Trust

Qualifications

High school diploma or equivalent

1 year of experience in a lead capacity and/or quality control or oversight, preferably in a retail establishment

Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel; and point-of-sale software

Valid driver’s license, safe driving record, proof of insurance, and reliable transportation

Knowledge, Skills, and Abilities

• Requires CPR/First Aid certification or ability to obtain certification within six months of employment
• Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook, and Excel and the ability to utilize other software such as payroll and point of sale
• Requires a valid driver’s license, safe driving record, proof of insurance and reliable transportation
• Mentains confidentiality of information related to LLGI operations, financial matters and personnel matters
• Works independently while fostering a strong team atmosphere
• Conveys information clearly through verbal and written communication
• Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization
• Interacts with people in a manner that enhances their dignity, privacy and confidentiality
• Requires a high level of professionalism, integrity, business conduct and ethical behavior
• Understands and follows LLGI policies and procedures
• Requires ability to be consistently at work and on time on scheduled work days
• Embraces the mission, vision and values of LLGI

Physical Requirements

• Lift or move up to 50 pounds of clothing and housewares safely on and off retail shelving fixtures up to 10 feet high, clothing racks 4 feet high, and z-racks 6 feet high
• Push and pull z-racks holding up to 100 pieces of clothing and weighing a minimum of 150 pounds
• Ability to bend and reach into gaylords 5 feet high to remove clothing and housewares
• Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
• Stand for long periods throughout the day
• The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks
• Demonstrate visual acuity to evaluate donated items for quality
• The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urine

Environmental Conditions

Work in a light industrial/warehouse environment with exposure to heat and cold

Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair

Requires occasional travel to other stores and job sites

Tools and Equipment

• Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehicles

Regular Contacts

• LLGI Staff
• Volunteers/Community Service Workers
• Vendors/Suppliers
• General Public
• Donors/Customers
• Service Participant