Store Supervisor

3Sixty Duty Free; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

3Sixty Duty Free is seeking a Store Supervisor at Charlotte Douglas International Airport in NC. The role involves leading the store team, meeting sales and productivity targets, and delivering exceptional customer service in a fast-paced travel retail environment.

The candidate should have 3+ years of retail management experience and strong communication, leadership, and organizational skills. Responsibilities include supervising staff, recruiting and onboarding, protecting assets, and ensuring

Qualifications

• 3+ years of retail management/supervisory experience.
• Strong communication, leadership, and organizational skills.
• Ability to adapt to change and make sound decisions.

Responsibilities

• Create and maintain an atmosphere focused on achieving sales and productivity goals.
• Oversee and direct all sales and support staff, providing guidance and training to achieve goals.
• Ensure exceptional customer service is delivered per company standards and coach staff as needed.
• Accountability for store and staff performance against business metrics and policies.
• Serve as primary onsite contact for customer concerns and coordinate with GM as needed.
• Foster a cohesive work environment aligned with company culture and values through leadership and teamwork.
• Participate in recruiting, interviewing, onboarding, and training staff.
• Protect company assets and ensure compliance with Asset Protection policies.
• Ensure store safety and report any incidents or concerns.

Skills

Retail management

Communication

Leadership

Organizational skills

Tools

Microsoft Office

Excel

Job description

Join Our Team as a Store Supervisor at 3Sixty Duty Free!

Location: Charlotte Douglas International Airport (CLT), NC 28208

Looking for a new challenge in retail? 3Sixty Duty Free is looking for a Store Supervisor with a passion for luxury products and delivering outstanding customer experiences. Join our dynamic travel retail team and engage with customers from all over the world in an exciting, fast-paced environment!

Responsibilities:

• Create and maintain an atmosphere geared toward achieving sales and productivity goals.
• Oversee, directing, and assigning all sales and support staff, providing guidance, training, training, direction, and motivation to achieve sales and operational goals.
• Ensure that the retail store team delivers consistent excellent customer service in accordance with company standards; coaching and correcting team members as to any work related conduct that falls short of the store’s customer service commitment.
• Accountability for store and staff performance against established business matrix and compliance with company policies and procedures.
• Primary onsite store contact in hearing, investigating, and resolving any customer concerns, issues, or problems and requests in an efficient and timely manner, reporting up to or engaging the GM as necessary.
• Create and maintain a cohesive and cooperative work environment reflective of 3Sixty culture and values through demonstrated leadership and modeling of these values, team building, motivation, coaching and guidance.
• Engage in employee performance management including conducting or contributing to reviews, evaluations, and assessment, as well as recommending, overseeing, and implementing coaching and performance improvement efforts.
• Review, assess, and recommend employees for advancement.
• Participate in recruiting, interviewing, onboarding, and training staff.
• Accountability for securing and protecting company assets and ensuring implementation of and compliance with company Asset Protection policies and procedures.
• Oversee and take primary accountability and responsibility for safety of operations, store employees and customers, serving as primary onsite leadership point of conduct as to workplace safety, injuries, or related compliance and reporting issues.
• Primary accountability and responsibility for opening and closing the store, securing all assets, and managing access to the store safe
• Primary accountability and responsibility to monitor and maintain flight schedules to ensure timely staff performance in the delivery of merchandise to customers.

Qualifications:

• Minimum 3 years’ retail management/supervisory experience
• Demonstrated skills and the exercise of independent judgment and commitment to excellence in positive employee relations, policy and compliance issues, customer service and conflict resolution
• Previous experience leading airport operations or airport retail concessions preferred, but not required
• Proficiency with Microsoft Office Suite (intermediate Excel skills)
• Superior communication, leadership, and organizational skills
• Ability to adapt to change and demonstrate flexibility with a professional attitude and good judgment/decision making skills
• Frequently required to stand, walk, stoop, kneel, crouch or crawl
• Must be flexible to work irregular hours including weekends and holidays