Store Setup & Support Coordinator

Reflex; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Reflex is building the infrastructure that powers modern retail labor. The Customer Support Coordinator oversees store-level execution for national brands, ensuring accurate system setup, proactive communication, and consistent quality across locations.

You’ll work with Account Management and Marketplace Operations, serving as the primary contact for store needs and escalations from intake to closure. You will also lead new store setup, worker-facing configuration, trend monitoring, and

Qualifications

• 1–2 years in customer success, account coordination, client services, or retail/store operations (direct marketplace or multi-location retail experience is a plus, not a requirement)
• Strong attention to detail — you catch setup errors and inconsistencies before they affect a store
• Comfortable working across multiple systems and tools simultaneously while maintaining data accuracy and meeting deadlines
• Service-oriented communication style, with the judgment to tailor tone between corporate stakeholders and store-level staff
• Ability to triage and prioritize escalations, knowing when to resolve directly versus loop in Marketplace Ops or Account Management
• Demonstrated ability to use AI tools and technology to improve productivity and accuracy
• Comfortable using data and reporting to spot trends and inform recommendations, rather than waiting to be told there's a problem
• Clear written and verbal communication, including comfort delivering structured updates to cross-functional teams
• Proficiency with standard office and reporting tools (Excel/Google Sheets, email, CRM or ticketing platforms)
• Thrives in a fast-scaling environment where processes are still being built and refined

Responsibilities

• Direct ownership of Boutique customer accounts and lifecycles (fewer than 3 stores or a single market)
• New store setup across all required systems, including accurate contact information, latitude/longitude, hours of operation, billing and pay rates, and location-specific notes for workers
• Worker-facing configuration, including but not limited to “What to Expect,” wardrobe policy, and brand-provided training documents and media
• Proactively monitoring store-level trends and initiating outreach
• Supporting a quality experience and marketplace health, partnering directly with Market Operations to protect store-level performance
• Delivering clear, actionable reporting and follow-ups to cross-functional teams
• Standardizing and documenting configuration, maintenance, and reporting best practices

Skills

Customer success

Account coordination

Retail operations

Data analysis

AI tools

Cross-functional communication

Tools

Excel/Google Sheets

CRM tools

Ticketing systems

Job description

Reflex is building the infrastructure that powers modern retail labor. The Customer Support Coordinator oversees store-level execution for national brands, ensuring accurate system setup, proactive communication, and consistent quality across locations.

You’ll work with Account Management and Marketplace Operations, serving as the primary contact for store needs and escalations from intake to closure. You will also lead new store setup, worker-facing configuration, trend monitoring, and