Sales Operations Coordinator

Socket.dev; Mahwah (NJ); On-site; USD 47,000 - 52,000; Full time

Job summary

Socket.dev is seeking a Sales Operations Coordinator in Mahwah, NJ to support day-to-day retail operations for key accounts. You will coordinate item setups, product launches, and promotions, while partnering cross-functionally to keep projects on track.

You will gain exposure across the product lifecycle and build a foundation in consumer products and retail, with an in-office requirement and a focus on accuracy and timely execution.

Qualifications

• 0–2 years of experience in sales support, operations, project coordination, consumer products, or a related field (internships and co-op experience welcome)
• Interest in consumer products, retail, or sales operations
• Strong organizational skills with exceptional attention to detail
• Proficiency in Microsoft Excel, including formulas and basic data analysis
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Positive attitude, strong work ethic, and a willingness to learn
• Strong sense of ownership with the ability to take initiative, follow through on commitments, and drive tasks to completion
• Bachelor's degree or equivalent experience
• Fully in-office

Responsibilities

• Track product launches to ensure retailer requirements and internal deliverables are completed on schedule.
• Ensure 100% on time & in full launches
• Maintain promotional calendars and coordinate retailer promotional submissions.
• Track promotional timelines, communicate key deadlines, and verify promotional execution.
• Maintain promotional records and assist in tracking performance against forecasts.
• Review purchase orders for accuracy and coordinate resolution of discrepancies.
• Monitor operational issues, retailer requests, and follow up with internal teams to ensure timely resolution.
• Escalate issues requiring management attention.
• Maintain retailer-specific process documentation and operational requirements.
• Support the development and maintenance of department SOPs, checklists, and workflow documentation.
• Identify opportunities to improve efficiency and consistency across operational processes.
• Assist with the implementation of new tools, trackers, and workflows.
• Partner with Sales, Marketing, Supply Chain, Logistics, Purchasing, New Product Development and other internal teams to support retailer initiatives.
• Communicate project updates, coordinate deliverables, and help keep projects on schedule.
• Build and maintain strong working relationships with retailer support teams and internal cross-functional partners to ensure seamless execution of retailer initiatives

Skills

Organizational skills

Attention to detail

MS Excel

Written and verbal communication

Multi-tasking

Ownership & initiative

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Job description

The Sales Operations Coordinator supports the day-to-day execution of our retail business across key customer accounts. Reporting to the Sales Operations Manager, this role coordinates retailer item setups, product launches, promotions, and other operational activities while partnering cross-functionally to ensure projects stay on track. The role offers broad exposure to the product lifecycle, providing the opportunity to see products move from forecast to shelf at major retailers.

We're looking for someone who is organized, detail-oriented, eager to learn, and excited to build a strong foundation in Sales Operations.

Key Responsibilities

New Product Launch Support

• Track product launches to ensure retailer requirements and internal deliverables are completed on schedule.
• Ensure 100% on time & in full launches

Key Promotional Event Coordination

• Maintain promotional calendars and coordinate retailer promotional submissions.
• Track promotional timelines, communicate key deadlines, and verify promotional execution.
• Maintain promotional records and assist in tracking performance against forecasts.

Purchase Order & Retail Operations Support

• Review purchase orders for accuracy and coordinate resolution of discrepancies.
• Monitor operational issues, retailer requests, and follow up with internal teams to ensure timely resolution.
• Escalate issues requiring management attention.

Process & Documentation Management

• Maintain retailer-specific process documentation and operational requirements.
• Support the development and maintenance of department SOPs, checklists, and workflow documentation.
• Identify opportunities to improve efficiency and consistency across operational processes.
• Assist with the implementation of new tools, trackers, and workflows.

Cross-Functional Collaboration

• Partner with Sales, Marketing, Supply Chain, Logistics, Purchasing, New Product Development and other internal teams to support retailer initiatives.
• Communicate project updates, coordinate deliverables, and help keep projects on schedule.
• Build and maintain strong working relationships with retailer support teams and internal cross-functional partners to ensure seamless execution of retailer initiatives

Qualifications

We're looking for someone who is organized, detail-oriented, eager to learn, and excited to build a career in Sales Operations. This role offers the opportunity to gain hands-on experience supporting product launches, retailer initiatives, and cross-functional projects while building a strong foundation in consumer products and retail.

• 0–2 years of experience in sales support, operations, project coordination, consumer products, or a related field (internships and co-op experience welcome)
• Interest in consumer products, retail, or sales operations
• Strong organizational skills with exceptional attention to detail
• Proficiency in Microsoft Excel, including formulas and basic data analysis
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Positive attitude, strong work ethic, and a willingness to learn
• Strong sense of ownership with the ability to take initiative, follow through on commitments, and drive tasks to completion
• Bachelor's degree or equivalent experience
• Fully in-office

Will you now or in the future require visa sponsorship to work in the United States? Please Note: Chefman is unable to provide visa sponsorship for this position. Candidates must be legally authorized to work in the United States on a permanent and ongoing basis without the need for current or future employer-sponsored visa support, including H-1B, OPT, STEM OPT, or any other work authorization requiring sponsorship. Applications from candidates requiring sponsorship now or in the future will not be considered.

What Success Looks Like

Success in this role means consistently delivering accurate, timely execution across retailer operations, item setup, product launches, and promotional activities. The Sales Operations Coordinator develops strong cross-functional relationships, anticipates potential issues before they become problems, and helps improve the efficiency and consistency of operational processes. As they grow in the role, they become a trusted resource for supporting retailer initiatives and driving operational excellence.

Salary Range (commensurate with experience)

$47,000 — $52,000 USD