Store Service Leader: Elevate Customer Experience

Ocean State Job Lot; Connecticut; On-site; USD 43,225 - 56,875; Full time

Job summary

Ocean State Job Lot is hiring a Customer Service Manager in Connecticut to oversee store operations and ensure exceptional customer service. You will lead associates in providing a welcoming shopping experience and ensure adherence to safety and operational standards.

The ideal candidate will demonstrate strong leadership and customer service skills, with the ability to manage store performance and engage team members. A focus on continuous improvement and a positive customer experience is essential for success in this role.

Qualifications

• Ability to make decisions to improve business results based on data available.
• Strong proficiency in reading, writing, and speaking English.
• Experience in customer service and retail operations.

Responsibilities

• Supervise functions and activities of the store to achieve goals.
• Ensure safety compliance and clean work environment.
• Provide leadership and training for all associates.

Skills

Leadership

Customer Service

Communication

Decision-making

Education

High School Diploma or equivalent

Job description

Ocean State Job Lot is hiring a Customer Service Manager in Connecticut to oversee store operations and ensure exceptional customer service. You will lead associates in providing a welcoming shopping experience and ensure adherence to safety and operational standards.

The ideal candidate will demonstrate strong leadership and customer service skills, with the ability to manage store performance and engage team members. A focus on continuous improvement and a positive customer experience is essential for success in this role.