Store Sales Manager & Customer Experience Coach

KnitWell Group; Springfield (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

50% merchandise discount

60% merchandise discount

70% merchandise discount

Referral incentive program

Store Management Incentive Bonus

Job summary

Talbots is seeking energetic retail associates for Springfield, VA. You will deliver exceptional customer experiences, offer fashion advice, and promote brand loyalty while meeting sales targets. The role emphasizes coaching teammates, managing inventory, and executing floorset changes in a fast-paced environment.

Strong communication, reliability, and a flexible schedule are essential as you support all store operations and ensure compliant, high-quality service daily.

Qualifications

• Passionate about selling and driving traffic to the store.
• Professional with strong work ethic, integrity and respect for others.
• Customer-centric with focus on exceptional service and sales growth.
• Educator, coach and mentor inspiring team associates.
• Organized and strategic with ability to make independent decisions.
• Clear communicator of business information and brand initiatives.
• Ambitious, enthusiastic and friendly; works well in diverse environments.
• Tech aptitude to navigate POS/iPad/handheld systems.
• Comfortable standing for long periods and lifting up to 40 lbs.
• Flexible schedule including opening/closing shifts, weekends and holidays.
• Open availability of 40 hours per week.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences.
• Help customers look and feel their best by offering style advice.
• Provide meaningful service to promote product and build brand loyalty.
• Develop positive working relationships to support a productive environment.
• Achieve sales and service metrics in key areas including Talbots Classic Awards.
• Coach, train and hold team accountable to standards and procedures.
• Support inventory, floorsets, order filling, recalls, replenishment, and re-tickets.
• Prioritize daily tasks to meet customer, team and business needs.
• Balance operational and selling energy with scheduling and planning.
• Stay knowledgeable about fashion trends and business drivers to identify opportunities.
• Ensure compliance with policies and applicable laws.

Skills

Sales mindset

Professionalism

Customer-centric

Coach mentor

Organized

Clear communication

Team player

Tech aptitude

Physical stamina

Flexible schedule

40 hours/week availability

Tools

POS/iPad/handheld systems

Job description

Talbots is seeking energetic retail associates for Springfield, VA. You will deliver exceptional customer experiences, offer fashion advice, and promote brand loyalty while meeting sales targets. The role emphasizes coaching teammates, managing inventory, and executing floorset changes in a fast-paced environment.

Strong communication, reliability, and a flexible schedule are essential as you support all store operations and ensure compliant, high-quality service daily.