Store Sales Leader: Customer Experience & Ops

Chico's FAS, Inc.; Richmond (VA); On-site; USD 18,969 - 23,694; Full time

Job summary

Chico’s FAS, Inc. is seeking an Associate Lead to support store operations, drive a great customer experience, and maximize profitability.

The role involves supervising sales activities, cash handling, scheduling, and coaching associates to achieve performance targets. Responsibilities include promoting service standards, managing inventory and promotions, and ensuring security and loss prevention practices are followed.

Qualifications

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years retail or sales management experience preferred.
• Excellent verbal and written communication skills.
• Ability to travel to stores throughout the district.
• Proficient in customer service and store operations.
• Able to lift up to 50 pounds and operate a register.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.
• Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.

Skills

Customer service

Communication skills

Leadership

Flexibility

Education

High School diploma or equivalent

Job description

Chico’s FAS, Inc. is seeking an Associate Lead to support store operations, drive a great customer experience, and maximize profitability.

The role involves supervising sales activities, cash handling, scheduling, and coaching associates to achieve performance targets. Responsibilities include promoting service standards, managing inventory and promotions, and ensuring security and loss prevention practices are followed.